Level 2
Customer Service Practitioner Apprentice
Northern Gas Networks · Leeds · 5 miles away
We could not re-confirm this advert on 3 September 2026. It may have changed or closed since.
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- Pay
- £16,640 a year
- Hours
- 37 a week
- Length
- 12 months
- Starts
- 20 Oct 2026
- Advertised closing date
- 3 Oct 2026
- Openings
- 5 positions
- Last checked
- 9 days ago
Applications are handled by the Find an Apprenticeship service. No CV is required.
What you would do
Handle calls and emails from customers, often about gas emergencies and connections, with full training and a supportive team around you.
Day to day
- Answer customer calls and log them accurately
- Arrange engineer visits
- Handle complaints calmly and follow them through
- Complete workbook and portfolio tasks
What you would study
Customer service practitioner (level 2)
Level 2 Customer Service Practitioner standard with Estio Training, remote delivery.
Training provider: Estio Training
Working week
Monday to Friday between 8am and 6pm, no weekends
What you need
- No formal qualifications required
- A clear phone manner and good spelling for written replies
Where
Leeds, Yorkshire and the Humber (LS15). About 5 miles from your search.
About Northern Gas Networks
Northern Gas Networks delivers gas to 2.7 million homes and businesses across the North of England. The contact centre is in Leeds.
Reference VAC1000418902.
Report a problem with this listing- Pay
- £16,640 a year
- Hours
- 37 a week
- Length
- 12 months
- Starts
- 20 Oct 2026
- Advertised closing date
- 3 Oct 2026
- Openings
- 5 positions
- Last checked
- 9 days ago
Applications are handled by the Find an Apprenticeship service. No CV is required.