Test Centre Administrator Apprentice

This is a wonderful opportunity for you to help people during a very important event in their lives. Along with our small, vibrant team, who all share our passion for helping customers throughout their learning and assessment journey. Supporting our test centre team, you will:

• Make and receive calls and emails
• Handle incoming enquiries
• Welcome, greet and check in customers/test-taking candidates
• Carry out security checks on candidates coming into the centre
• Verify customer/candidate personal identification documents and explain the exam testing process/rules
• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the test centre
• Maintaining confidentiality and professionalism at all times, especially when dealing with sensitive candidate data
• Comply with all exam testing security and procedures and follow company policies using careful judgment
• Invigilate candidates while they are completing their exam/test, including online tests
• We have an in-house training system, where you will have to conduct mandatory training
• Other ad hoc admin duties

• Subject to successful completion of the apprenticeship, there may be an opportunity to progress into a full-time permanent role within the company

Welcome to SPARK Exam Centre SPARK provides a one-stop-shop for all your assessment needs on an easy-to-use setup with hundreds of tests from numerous world leading tests providers that can be used to help meet your employment and career development goals. Not all exams are offered at all centers, so in order to find out if SPARK offers your test, you must first indicate what exam you are interested in taking.

Important Note- Genuine Occupational Requirement (GOR): Due to the nature of the role, there is a genuine occupational requirement for the apprentice to be female. This is to ensure the comfort, dignity, and religious needs of female Muslim candidates being invigilated, as the role involves conducting physical checks in private areas (e.g. under head coverings), which must be carried out by a female.

To fall in line with HMRC requirements candidate MUST BE 18 and over. Location- Please use ANY Reading town car park - a couple of minutes' walk from the exam centre. Approximately 2 minutes' walk from Reading train station; Approximately 5 minutes' walk from Reading Mall shopping car park. An approximately 5-minute walk from Queen's Road car park.

You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring restricted behaviour, and noticing details from a distance. You should be able to sit for long periods of time and escort candidates to and from the exam/test room.