Level 3
Gateway & Data Collections Apprentice
PEABODY TRUST · Basildon
Advertised to close on 12 November 2026, but employers often close early.
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- Pay
- £24,784 a year
- Hours
- 37.5 a week
- Length
- 15 months
- Starts
- 5 Jan 2027
- Advertised closing date
- 12 Nov 2026
- Openings
- 1 position
- Last checked
- 3 hours ago
Applications are handled by PEABODY TRUST directly.
Know someone this would suit?
Disability Confident employer
This employer is in the government Disability Confident scheme. If you have a disability, you can ask to be considered for an interview under the scheme, as long as you meet the essential requirements. Read about the scheme on GOV.UK.
What you would do
You will support the efficient operation of our referral & customer contact service. You’ll be a key first point of contact, helping customers, colleagues & external partners by managing enquiries, coordinating bookings, processing referrals, & supporting the collection of data.
Day to day
- Act as a first point of contact for enquiries into the outreach service.
- Managing the Gateway inbox and responding to customers and external stakeholders.
- Assisting with processing referrals and providing phone cover.
- Supporting daily administration and data collection activities.
- Coordinating bookings for community hubs and signposting customers to services that meet their needs.
- Ensuring appropriate escalation for customer referrals and/or contacts.
- Handling data accurately and confidentially, maintaining full GDPR compliance.
- Upholding Peabody’s policies, including Equality, Diversity, and Safeguarding.
What you would study
Business administrator (level 3)
- You will complete a variety of induction training to settle yourself in and then begin your Level 3 Business Administration Apprenticeship.
- If there is a need for you to complete English and/or maths at Level 2 Functional Skills, this will form part of your apprenticeship programme.
- Training will be scheduled in line with working pattern.
Training provider: PEABODY TRUST
Working week
Monday-Friday on site 5 days a week. Times to be confirmed.
What you need
- GCSE English at grade A-C, 9-1 (desired)
- GCSE Maths at grade A-C, 9-1 (desired)
Skills they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
After the apprenticeship
- The Level 3 Business Admin apprenticeship is a gateway to further career opportunities, such as administration, management or senior support roles.
- Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.
Where
Basildon, East of England (SS13).
About PEABODY TRUST
The Peabody Group is responsible for 66,000 homes in London and the South East. We have 17,500 care and support customers. Our mission is to help people make the most of their lives.
Things to consider
This role requires an enhanced DBS check.
Reference 2000061593.
Report a problem with this listing- Pay
- £24,784 a year
- Hours
- 37.5 a week
- Length
- 15 months
- Starts
- 5 Jan 2027
- Advertised closing date
- 12 Nov 2026
- Openings
- 1 position
- Last checked
- 3 hours ago
Applications are handled by PEABODY TRUST directly.
Know someone this would suit?
Disability Confident employer
This employer is in the government Disability Confident scheme. If you have a disability, you can ask to be considered for an interview under the scheme, as long as you meet the essential requirements. Read about the scheme on GOV.UK.