Level 3
Awaab's Law Case Lead Apprentice
PEABODY TRUST · 45-47 Westminster Bridge Road,
Advertised to close on 10 November 2026, but employers often close early.
We re-check every listing several times a day, and flag it here when one closes. How this works
- Pay
- £29,904 a year
- Hours
- 35 a week
- Length
- 15 months
- Starts
- 10 Dec 2026
- Advertised closing date
- 10 Nov 2026
- Openings
- 4 positions
- Last checked
- an hour ago
Applications are handled by PEABODY TRUST directly.
Know someone this would suit?
What you would do
As an Apprentice Awaab's Law Lead, you'll play a vital role in supporting residents facing serious repair issues, helping to ensure concerns are managed quickly, effectively and with empathy.
Day to day
- Act as a key point of contact for residents experiencing complex repair issues.
- Support the investigation, monitoring and resolution of Awaab's Law cases.
- Work closely with repairs teams, contractors and other stakeholders to progress cases and achieve positive outcomes.
- Keep residents informed through clear, compassionate and timely communication.
- Monitor case progress, maintain accurate records and provide regular updates
- Review repair histories and contribute ideas to improve services and resident experiences.
- Support the management of complaints, escalations and priority cases.
- Develop an understanding of housing legislation, compliance requirements and customer service best practice.
- Build valuable skills in case management, stakeholder engagement, problem-solving and customer care.
What you would study
Customer service specialist (level 3)
You will complete a variety of induction training to settle you in and then begin your Level 3 Customer Service Specialist Apprenticeship. If there is a need for you to complete English and/or maths at Level 2 Functional Skills, this will form part of your apprenticeship programme.
Training will be scheduled in line with working pattern.
Training provider: PEABODY TRUST
Working week
Monday - Friday 09:00am - 17:00pm.
What you need
Skills they are looking for
- Communication skills
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
After the apprenticeship
- The Level 3 Customer Service apprenticeship is a gateway to further career opportunities, such as administration, management or senior support roles.
- Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.
Where
45-47 Westminster Bridge Road,, London (SE1).
About PEABODY TRUST
The Peabody Group is responsible for 66,000 homes in London and the South East. We have 17,500 care and support customers. Our mission is to help people make the most of their lives.
Reference 2000061579.
Report a problem with this listing- Pay
- £29,904 a year
- Hours
- 35 a week
- Length
- 15 months
- Starts
- 10 Dec 2026
- Advertised closing date
- 10 Nov 2026
- Openings
- 4 positions
- Last checked
- an hour ago
Applications are handled by PEABODY TRUST directly.
Know someone this would suit?