Apprentice Repairs Administrator (Awaab’s Law)

• Support residents and operational teams throughout the repairs process, with a focus on damp and mould cases.
• Manage enquiries received via telephone, email and internal systems, ensuring residents receive timely responses and updates.
• Schedule appointments and coordinate activities to help progress repairs and inspections.
• Maintain accurate records, databases, case files and internal systems.
• Support the management of team inboxes and resident communications.
• Work closely with colleagues, contractors and stakeholders to help deliver an effective repairs service.
• Produce reports, update spreadsheets and assist with service performance monitoring.
• Help ensure residents are kept informed of progress and that expectations are managed effectively
• Develop your knowledge of housing services, repairs processes, customer service and compliance requirements.
• Build valuable skills in administration, coordination, stakeholder engagement and problem-solving.

• The Level 3 Business Admin apprenticeship is a gateway to further career opportunities, such as administration, management or senior support roles.
• Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.

The Peabody Group is responsible for 66,000 homes in London and the South East. We have 17,500 care and support customers. Our mission is to help people make the most of their lives.