Customer Service & Administration Apprentice

This is a varied role where no two days are necessarily the same! You’ll help keep their office running smoothly and ensure their customers and engineers have everything they need.

Your responsibilities will include:

• Customer service: Speaking with customers over the telephone and by email, answering queries and helping arrange appointments
• Booking appointments: Scheduling customer jobs and ensuring appointments are organised efficiently
• Data entry: Inputting customer details and job information accurately into company systems
• Engineer coordination: Preparing daily workloads for engineers and ensuring they have the correct information for their jobs
• Route planning: Helping plan and coordinate engineers’ daily routes to support an efficient service
• Communication: Liaising between customers, engineers and the office team to keep everyone informed
• Administration: Maintaining accurate records, updating company systems and keeping information organised
• Report preparation: Typing up engineers’ reports and ensuring documentation is completed accurately

You’ll be supported as you learn each task, gradually building your confidence and taking on more responsibility as your skills develop.

This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.

FTP Electrical Testing Services, is a nationwide commercial and domestic electrical, fire, and safety compliance provider. They play an important role in helping businesses stay safe and compliant. They are a growing company with a friendly, supportive team that believes in developing their people and helping them build successful careers.