Level 3
Desktop Support Engineer Apprentice
NATIONAL HOUSING FEDERATION LIMITED · London
Advertised to close on 27 November 2026, but employers often close early.
We re-check every listing several times a day, and flag it here when one closes. How this works
- Pay
- £15,600 to £24,784 a year
- Hours
- 37.5 a week
- Length
- 17 months
- Starts
- 7 Dec 2026
- Advertised closing date
- 27 Nov 2026
- Openings
- 1 position
- Last checked
- just now
Applications are handled by the Find an Apprenticeship service.
Know someone this would suit?
What you would do
An exciting opportunity has arisen at the National Housing Federation (NHF) for a Desktop Support Engineer. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people.
Day to day
An exciting opportunity has arisen at the National Housing Federation (NHF) for a Desktop Support Engineer. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people.
Key elements of the role:
- Complete responsibility for the helpdesk queue. Taking ownership of all calls logged and working with ICT team members to find an effective resolution.
- Installing, troubleshooting, diagnosing, maintaining, upgrading and auditing all applications, hardware and equipment to ensure optimal workstation performance.
- Working with the ICT team to ensure the NHF's ICT infrastructure is effective, up to date, secure, resilient, able to support the current environment but also capable of providing for future developments in technology.
- Ensuring that all systems and configuration documentation is kept up-to-date.
What you would study
Information communications technician (level 3)
Information Communications Technician Level 3 Apprenticeship Standard. You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills.
Training provider: LEEP TALENT LIMITED
Working week
Monday - Friday, 9:00am - 5:30pm. Shifts to be confirmed.
What you need
- GCSE English at grade 4/C + (essential)
- GCSE Maths at grade 4/C + (essential)
Skills they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Motivated
- Can do attitude
- Tech Savvy
- Hardware and Software
- Troubleshooting
- Passion for IT
After the apprenticeship
Potential full-time position for the right candidate after completion of the apprenticeship.
Where
London (WC1V).
About NATIONAL HOUSING FEDERATION LIMITED
We are the voice of England’s housing associations.
Our housing association members provide homes for around six million people, and are driven by a social purpose: providing good quality housing that people can afford.
We support our members to deliver that social purpose, with ambitious work that leads to positive change.
Reference 2000061512.
Report a problem with this listing- Pay
- £15,600 to £24,784 a year
- Hours
- 37.5 a week
- Length
- 17 months
- Starts
- 7 Dec 2026
- Advertised closing date
- 27 Nov 2026
- Openings
- 1 position
- Last checked
- just now
Applications are handled by the Find an Apprenticeship service.
Know someone this would suit?