Senior Healthcare Support Worker Apprentice

As you grow in training and competence, you may take on broader delegated clinical support duties, supporting routine workload, local processes and effective multidisciplinary working — giving you real exposure to how a clinical team operates day to day. As your understanding and confidence develop, you will also be expected to take on leadership responsibilities, and support in mentoring newer colleagues. This role may require you to work across a number of our DMC sites.

Main Duties & Responsibilities Core Duties, but not limited to:

• Organisation & setting up of clinics
• Assisting in clinics
• Assist with minor surgical procedures as required
• Follow infection prevention and control procedures, including hand hygiene, PPE, equipment cleaning and safe waste disposal
• Involvement with local healthcare network visiting GP practices and creating awareness of DMC Healthcare Services with the objective of increasing referrals and improving patient care and experience
• Adhere to policies and procedures developed for the service, standards and guidance
• Participate in audit where appropriate
• Maintain evidence of competence, mandatory training and role-specific learning, and take part in supervision, appraisal and reflective practice
• Provide leadership and act as a positive role model within the scope of the role
• Use own initiative
• Flexible working approach for the needs of the service
• Adhere to department procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources
• Share responsibility for key aspects of housekeeping and stock control demonstrating a good awareness of cost efficiency and safety
• Undertakes routine and regular checks on patient trolleys and bed spaces ensuring all relevant equipment is clean, in good working order and in-tact and reports faults to managers
• Performs checks on gas cylinders, replaces if required and escalates any issues
• Sometimes works without direct supervision using own initiative within the limits of training, assessed competence and delegated scope of practice
• Support mentoring of new apprentices or colleagues in understanding service pro cesses and safe working practices (Level 3 apprenticeship)
• Decide when to refer enquiries from the patient, carers and relatives to the senior management health & safety
• To identify any risks involved in work activities and report them to the Community Services Manager
• To always adhere to all DMC Healthcare policies and procedures
• To ensure Data Protection is adhered to in every clinic setting
• To report any breaches of policies and procedures to the Community Services Manager immediately
• Recognise safeguarding concerns, incidents, hazards or equipment issues and report them promptly through the correct process
• Maintain confidentiality and accurate records in line with data protection requirements
• Communicates with other departments – for example, Estates, Supplies Department
• The post holder is expected to demonstrate and act on the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees
• Preparation of and management of the healthcare environment & equipment used
• The healthcare support worker will use a range of medical equipment and resources in their role

Level 3 apprentices will receive the same core onboarding programme as our existing HCAs, including:

• Mandatory training and induction requirements.
• Minimum of Five supervised shadowing days within face-to-face clinics.
• Minimum of Five supervised shadowing days within MSP/Enhanced Surgery clinics.
• Ongoing reviews and competency assessments throughout the apprenticeship.
• Additional training opportunities where identified as necessary.

A comprehensive written HCA guide which will provide step-by-step instructions for key processes and responsibilities. This will act as a training resource during their start and an ongoing reference document for apprentices as they develop within their roles.

Level 3 apprentices will receive enhanced training and competency assessments and may subsequently work in clinics without another DMC HCA present where appropriate.

A structured assessment and development plan will be implemented, including competency reviews, progress reports and regular meetings with team and/or management.

Subject to performance, they are encouraged to move into a full-time HCA position.

DMC Healthcare is a fast-growing, clinically-led healthcare provider, delivering outstanding patient-centric care in a range of clinical specialties across the UK. Founded by clinicians in 1967, we are deeply embedded in the NHS and work in partnership with commissioners and providers to improve patient outcomes. Having worked with 30+ NHS partners, we see over 100,000 patients annually, and in 2025, our excellence was nationally recognised by two HSJ awards.

Company pension scheme.

Primarily based in Cottingham, but may also be required to work in:

- Brough

- Beverley

- Bridlington

- Grimsby

- Scunthorpe

Candidates may express their preferences, but are not guaranteed their choice.

Ideally applicants must hold the Level 2 Healthcare Assistant apprenticeship.

Willingness to undertake relevant dermatology-specific training and work within the apprentice pathway.

Ability to carry out delegated support tasks within training, assessed competence and local procedures.

Willingness to maintain evidence of competence, mandatory training and role specific learning.

You must have reliable transport to be able to travel to North Lindsey College for day release and your place of work.

We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points.

A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.