Technical Support Apprentice

• Prepare, configure, and deploy IT equipment for temporary exam centres, including laptops, monitors, keyboards, and mice.
• Provide technical support and advice during temporary exam sessions and online remote exams.
• Perform site visits to measure exam spaces, check power and Wi-Fi availability, and produce floor plans using LibreCAD.
• Set up new fixed centres, including installation of servers, routers, switches, running and terminating network cabling, configuring desktop computers, and mass imaging devices.
• Deliver training and technical support to invigilators.
• Install, configure, and maintain operating systems, applications, and exam software.
• Support the setup, management, and monitoring of SharePoint for new starters.
• Set up and manage internal and external email accounts.
• Configure and deploy laptops, phones, and other IT equipment for new starters.
• Provide ongoing hardware and software support for core staff.
• Act as the first point of contact for IT queries from staff and exam centre personnel.
• Troubleshoot hardware, software, and networking issues, escalating where appropriate.
• Provide clear and effective guidance to non-technical users.
• Deliver first-line support for staff across office and exam environments.
• Maintain and support Cyber Essentials compliance across all IT systems.
• Ensure all IT systems comply with exam regulations, company security protocols, and GDPR requirements.
• Safeguard the confidentiality and integrity of candidate and business data.
• Adhere to company IT usage and cybersecurity policies.
• Undertake reasonable non-IT duties to support the smooth delivery of examinations.

On successful completion, this role can lead to progression onto the next level of the apprenticeship, full-time employment and additional responsibilities as skills and confidence grow.

TEAMCo specialises in delivering computer-based and paper-based exams across the UK and internationally, providing venues, technology, equipment and invigilation services. As an ICT Apprentice, you’ll help support the systems behind successful exam delivery, gaining hands-on experience in an environment where reliable technology makes a real difference.

Please note that this role involves some travel to support projects at different sites and locations. Candidates should be comfortable travelling as part of their responsibilities.