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Level 2

Customer Service Practitioner Apprentice

QVANTA LIMITED · Crewe

Live

Advertised to close on 11 November 2026, but employers often close early.

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Pay
£14,560 to £23,132 a year
Hours
35 a week
Length
11 months
Starts
25 Nov 2026
Advertised closing date
11 Nov 2026
Openings
1 position
Last checked
2 hours ago
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Applications are handled by the Find an Apprenticeship service.

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What you would do

This is an exciting opportunity to gain hands-on experience within the rapidly growing electric vehicle sector while developing valuable workplace skills. Working alongside experienced colleagues, you will learn how to support customers, dealerships, charge point manufacturers, and electrical contractors through every stage of their journey.

Day to day

Key Responsibilities:

As a Customer Service Apprentice, you will:

  • Support customers, dealerships, electrical contractors, and partners via telephone, email, and online chat
  • Assist with matching EV customers to certified electrical contractors
  • Monitor customer journeys through the Qvanta Installer.com platform and ensure customers are kept informed throughout the process
  • Make outbound calls to customers and contractors to provide updates and gather information
  • Maintain accurate customer records and update information within business systems and CRM platforms
  • Support the resolution of customer queries and issues, escalating where appropriate
  • Work closely with colleagues across operations and sales teams to ensure excellent customer service
  • Help monitor service performance and customer satisfaction levels
  • Suggest improvements that enhance the customer experience
  • Develop knowledge of Qvanta's products, services, and programmes
  • Contribute positively to team objectives and business goals

What you would study

Customer service practitioner (level 2)

  • As part of this role, you will complete a Level 2 Customer Service Practitioner Apprenticeship
  • You will receive dedicated training and development time during working hours and be supported by both Qvanta and your apprenticeship training provider throughout the programme
  • The apprenticeship combines practical workplace experience with structured learning, helping you develop the knowledge, skills, and behaviours needed to succeed in a customer service career

Training provider: CHESHIRE COLLEGE SOUTH AND WEST

Working week

Monday - Sunday 9.00am - 5.00pm on a rota basis.

What you need

  • GCSE English at grade C/4 (desired)
  • GCSE Maths at grade C/4 (desired)

Skills they are looking for

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Team working
  • Punctual
  • Professional

After the apprenticeship

This apprenticeship offers the opportunity to build a rewarding career in an innovative industry that is helping shape the future of sustainable transport.

Where

Crewe, North West (CW1).

Plan the journey by public transportOpens Google Maps.

About QVANTA LIMITED

Electric Vehicle (EV) charging infrastructure represents one of the fastest-growing sectors as the world transitions from traditional petrol and diesel vehicles to electric transportation.

Qvanta was established to support the "Electrification of Everything" at scale. Through our innovative technology platform and nationwide network of certified electrical contractors, we manage the end-to-end delivery of EV charging installations and electrical services. Our solutions support electric vehicle charging, battery storage, solar integration, emergency power systems, and microgrid technologies.

As we continue to grow, we are looking for enthusiastic individuals to join our team and help deliver exceptional customer experiences.

Benefits

  • Occasional home working after completion of training
  • Group bonus scheme
  • Pension contribution
  • Business-use laptop
  • 28 days holiday, including bank holidays
  • Full training and development
  • Nationally recognised Level 2 Customer Service Practitioner qualification
  • Career progression opportunities within a growing business

Reference 2000061369.

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Customer Service Practitioner Apprentice, QVANTA LIMITED