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Level 3

IT Support Apprentice

Pembroke College · CAMBRIDGE

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Advertised to close on 25 November 2026, but employers often close early.

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Pay
£15,184 a year
Hours
36.5 a week
Length
17 months
Starts
2 Dec 2026
Advertised closing date
25 Nov 2026
Openings
1 position
Last checked
3 hours ago
Go to the advert

Applications are handled by Pembroke College directly.

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What you would do

You will support the IT Operations Manager and wider IT team in maintaining and developing the College's IT systems, networks and user support services. This is an excellent opportunity to gain hands-on experience across a broad range of technologies while providing first-line support to students, academic staff and College employees.

Day to day

  • Provide day-to-day IT support to students, Fellows and staff
  • Assist with diagnosing, maintaining, upgrading and replacing hardware and software
  • Monitor and record the performance and behaviour of IT systems
  • Carry out basic printer maintenance, including replenishing supplies and resolving common faults
  • Support the management and maintenance of the College network and computing facilities
  • Assist with server room hardware status checks and reporting
  • Support the setup and operation of audiovisual (AV) equipment
  • Help prepare and provide IT equipment for projects and events
  • Maintain accurate documentation and records of work completed and knowledge gained
  • Attend training courses, seminars and meetings as part of your professional development

What you would study

Information communications technician (level 3)

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Training provider: QA LIMITED

Working week

Monday to Friday, with occasional evening and weekend work as required.

What you need

  • GCSE 3 of any subject at grade 4+ (A* - C) (essential)
  • GCSE Maths & English at grade 3+ (D or above) (essential)

Skills they are looking for

  • Communication skills
  • IT skills
  • Problem solving skills
  • Team working

After the apprenticeship

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Where

CAMBRIDGE, East of England (CB2).

Plan the journey by public transportOpens Google Maps.

About Pembroke College

Pembroke College, one of the constituent colleges of the University of Cambridge, provides a world-class academic environment for students, Fellows and staff, supported by a modern IT infrastructure that underpins teaching, research and administrative services.

Benefits

  • Gain valuable hands-on experience within a professional IT environment
  • Structured apprenticeship training and development
  • Opportunity to learn from experienced IT professionals
  • Exposure to a wide range of hardware, software and network technologies
  • Work within a prestigious educational institution
  • Potential for career progression within IT

Reference 2000061352.

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