Level 2
Customer Service Apprentice
The Encore Group (Envelopes and Packaging) Ltd · Peterlee
Advertised to close on 24 November 2026, but employers often close early.
We re-check every listing several times a day, and flag it here when one closes. How this works
- Pay
- £16,640 a year
- Hours
- 40 a week
- Length
- 12 months
- Starts
- 1 Dec 2026
- Advertised closing date
- 24 Nov 2026
- Openings
- 1 position
- Last checked
- 3 hours ago
Applications are handled by the Find an Apprenticeship service.
Know someone this would suit?
What you would do
Delivering outstanding customer service while supporting office organisation and communication through effective administrative duties. This role puts you at the centre of both the team & the customer experience — you’ll ensure every interaction is positive, professional, and efficient, helping to create a welcoming environment for everyone.
Day to day
Duties & Responsibilities:
- Keeping computer databases up to date
- Processing orders
- Printing and collating job bags for production
- Assisting management with daily tasks, basic quality checks & BRC requirements
General Admin duties which may include:
- Answering phones
- Filing
- Sending of post
- Learning about the company and available products/services
- Preparing meeting rooms by setting up chairs and getting refreshments
- Being ready for any other administrative tasks that are required
What you would study
Customer service practitioner (level 2)
- The apprentice will be in the workplace five days per week and will be visited by a college tutor once a month
- Customer Service Practitioner Level 2 Apprenticeship, including Functional Skills in English and maths if required
Training provider: EAST DURHAM COLLEGE
Working week
Monday - Friday, 08:30 - 17:00, with a 30 minute lunch break.
What you need
- GCSE English at grade 4 or above (essential)
- GCSE Maths at grade 4 or above (essential)
Skills they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
After the apprenticeship
- Upon sucessful completion of the apprentice there is the possibility of full time employment with the opportunity to achieve further qualifications
Where
Peterlee, North East (SR8).
About The Encore Group (Envelopes and Packaging) Ltd
The Encore Group are the UK’s largest independent manufacturer of printed envelopes. We also have a thriving, rapidly growing Packaging Solutions business and also a Commercial Print arm. Encore Packaging Solutions print and manufacture solid board packaging for the Food, Retail and Luxury Goods markets and have built a growing reputation on supplying our customers with quality products matched by exceptional customer service. Our aim is to provide a quality product to the individual requirements of our customers, to specification and on time, every time.
Benefits
- Annual quality bonus
- Contributory pension scheme
- Private healthcare scheme
- Non-contributory life insurance scheme
- Employee assistance programme
Reference 2000061290.
Report a problem with this listing- Pay
- £16,640 a year
- Hours
- 40 a week
- Length
- 12 months
- Starts
- 1 Dec 2026
- Advertised closing date
- 24 Nov 2026
- Openings
- 1 position
- Last checked
- 3 hours ago
Applications are handled by the Find an Apprenticeship service.
Know someone this would suit?