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Level 2

B&Q Customer Advisor Apprenticeship

B&Q - Thetford · Forest Retail Park

Live

Advertised to close on 2 December 2026, but employers often close early.

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Pay
£12,771 a year
Hours
18.75 a week
Length
15 months
Starts
8 Dec 2026
Advertised closing date
2 Dec 2026
Openings
1 position
Last checked
2 hours ago
Go to the advert

Applications are handled by B&Q - Thetford directly.

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What you would do

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

Day to day

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include;

  • Actively approach your customers, engaging with them naturally
  • Understand customer needs and provide appropriate solutions
  • Work with colleagues across the store to help and support them
  • Turn negative customer situations into positive outcomes
  • Encourage customer feedback, share it with managers and use it to improve service
  • Utilise all available tools and systems to maximise sales
  • Have a full understanding of the processes relevant to your role and store
  • Take personal responsibility for operating in a safe and legally compliant way
  • Adhere to all policies & procedures relevant to your role
  • You may be required to undertake other duties from time to time as we may reasonably require

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;

  • UK Notional hourly rate £13.10
  • An award-winning pension scheme
  • ShareSave options
  • 6.6 weeks holiday
  • Employee Assistant Programme
  • Shopping discounts
  • Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.

What you would study

Customer service practitioner (level 2)

Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.

Training provider: LIFETIME TRAINING GROUP LIMITED

Working week

Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.

What you need

  • null None required at grade None required (desired)

Skills they are looking for

  • Team Working
  • Organisation Skills

After the apprenticeship

Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.

Where

Forest Retail Park, East of England (IP24).

Plan the journey by public transportOpens Google Maps.

About B&Q - Thetford

As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.

Reference 2000061149.

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