Business Administrator Apprenticeship

Duties to include but not be limited to:

• Support the CM in meeting or exceeding the budget from existing/ target customers
• Obtain/prompt enquiries from existing customers
• Regularly review accounts with the Commercial Manager, identifying opportunities and determine the future tactics to secure or develop business
• Respond to all customer enquiries in a professional manner within the timescale agreed
• Follow up customer enquiries in in an organised and timely manner
• Identify and act upon opportunities to attain win/win outcomes
• See each task through to its conclusion
• Administer all customer orders efficiently and accurately
• Ensure customer orders (including replenishment stock) are accurately translated to Accenture; Orders are placed promptly and within the correct mill program to meet the customer's delivery requirements
• Accurately record and notify the CM of any firm or potential changes to purchase trends or amendments
• Generate and manage accurate and easily accessible information for all customers
• Maintain integrity and accuracy of all computer data in accordance with the Data protection act
• Update and maintain records for all potential and existing customers
• Maintain records of customer specifications/requirements
• Analyse data and produce regular and bespoke reports to the Commercial Manager
• Manage stock levels of customer items within the maximum permitted limits agreed
• Regularly discuss and review with customers order books including contract call off orders
• Regularly review customer credit limits to ensure stock levels and incoming stock are taken into consideration
• Schedule and progress stock to maximise inventory flaws
• Identify any significant change in demand (+/- 15%) and communicate with customers to identify reason and likely future effect
• Proactively monitor aged, non-moving, excessive or obsolete stock discussing your conclusion with the relevant commercial manager
• Continually improve the standard of service you provide to every customer
• Work closely and in liaison with the commercial managers to jointly manage all Key accounts
• Invest time to develop relationships with key contacts throughout the customer's business
• Take ownership of all customer complaints to ensure a satisfactory outcome
• Liaise closely with logistics to ensure customers’ orders are delivered on time
• Continually develop your personal skills and knowledge to improve the effectiveness of your role
• Continually seek feedback from all around you, both internal and external, carrying out objectives for improvement
• Identify and complete objectives to develop essential skills and knowledge

The opportunity to progress to other roles within the organisation and enjoy a long career with the employer.

Acerinox’s Mission, Vision and Values guide the entire Group towards its Purpose: to be a global leader in the manufacture of stainless steels and high performance alloys, thus creating the most efficient materials for the future, maximising the benefits for society and building value for its stakeholders