Service Manager Apprentice

• Support the Service Manager in coordinating daily service activities and ensuring services are delivered safely, efficiently, and to the required standard.
• Assist with allocating work, monitoring workloads, and following up on service requests or operational issues.
• Help maintain accurate service records, schedules, reports, and documentation.
• Identify routine issues affecting service delivery and escalate them appropriately.
• Act as a professional first point of contact for customers, service users, colleagues, suppliers, and other stakeholders.
• Respond to enquiries, feedback, and complaints promptly and courteously, referring complex matters to the appropriate manager.
• Support activities designed to improve customer satisfaction and service quality.
• Help gather and analyse feedback to identify opportunities for improvement.
• Provide administrative and practical support to the service team.
• Assist with arranging team meetings, preparing agendas, recording actions, and monitoring progress.
• Promote positive working relationships, inclusion, and effective teamwork.
• Assist in monitoring key performance indicators, service standards, and operational SLA/KPI targets.
• Help prepare reports, dashboards, and presentations for management meetings.
• Contribute ideas for improving processes, efficiency, customer experience, and ways of working.

Once your apprenticeship programme is complete, we aim, wherever possible, to offer permanent roles within the business. For those who are successful, we will continue to invest in your professional development through opportunities such as further qualifications, day-release courses and supported study during working hours.

Magellan is a European consulting and technology group operating across 13 countries, with 6,700 employees and €900 million in revenue. We help public and private organisations deliver end-to-end transformation from strategic consulting to the design, deployment and 24/7 operation of secure digital platforms. With expertise across Microsoft, Salesforce, ServiceNow, Pega, SAP, AWS and Google, alongside strong in-house software development capabilities, we help organisations build scalable, resilient and AI enabled businesses. Our expertise spans transport and mobility, banking and insurance, public sector, healthcare, energy, defence, luxury and retail.

We're passionate about helping people build successful careers. Since 2020, we've recruited and developed more than 150 apprentices across the UK, earning recognition as Apprentice Employer of the Year and achieving Great Place to Work and Times Top 50 Employer for Gender Equality accolades. We believe talent comes from every background, so we focus on potential, enthusiasm and ambition, providing the support, opportunities and real-world experience needed to help our people thrive.