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Level 3

Apprentice Customer Experience Specialist

LIGHTWAVERF TECHNOLOGY LIMITED · Aldridge

Live

Advertised to close on 13 November 2026, but employers often close early.

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Pay
£18,000 a year
Hours
37.5 a week
Length
15 months
Starts
16 Nov 2026
Advertised closing date
13 Nov 2026
Openings
2 positions
Last checked
an hour ago
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Applications are handled by the Find an Apprenticeship service.

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What you would do

Lightwave are a smart home automation company. An exciting opportunity has arisen for a Customer Experience Specialist. This is a great opportunity to begin a career with a leading edge smart home automation business.

Day to day

We are on the lookout for an enthusiastic and dedicated Customer Experience Specialist to join our exciting smart home company. This role is crucial in providing top-notch technical assistance and support to our customers, ensuring their satisfaction and smooth operation of their smart home products.

Responsibilities

  • Provide technical assistance and support to customers via phone, email, and chat
  • Troubleshoot and resolve hardware and software issues related to smart home products
  • Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution
  • Answer inbound phone calls promptly and professionally, addressing customer queries and issues
  • Respond to customer support tickets in a timely and efficient manner
  • Organize and coordinate returns for customers with faulty items
  • Update the Customer Relationship Management (CRM) system with relevant and accurate information
  • Assist other departments during quieter periods, including the sales team and warehouse team
  • Maintain a high level of product knowledge and stay up-to-date with new product releases and features
  • Provide feedback to the product development team on potential product improvements based on customer interactions

What you would study

Customer service specialist (level 3)

  • In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
  • Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
  • You will receive off-the-job training during this apprenticeship which is included in your weekly working hours

Other training

  • DBC Training are a multi award-winning employment and skills training provider
  • We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
  • https://dbc-training.co.uk/

Training provider: DERBY BUSINESS COLLEGE LIMITED

Working week

9.00am - 5.00pm, Monday to Friday, with 30 minutes lunch break.

What you need

  • GCSE Maths & English at grade 4/C or above (essential)

Skills they are looking for

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

After the apprenticeship

  • Electrical Certifications
  • Sales Progression route
  • Software Developer Progression Route

Where

Aldridge, West Midlands (WS9).

Plan the journey by public transportOpens Google Maps.

About LIGHTWAVERF TECHNOLOGY LIMITED

LightwaveRF is a pioneer of the smart home technology sector and developed the first internet enabled devices in 2008. The Company’s market leading proprietary Internet of Things (“IoT”) platform, together with its applications and connected devices, provides its customers with fully integrated remote control and monitoring of light, heat, power and security.

Benefits

  • Strong career progression opportunities
  • Free smart home starter kit for your own house
  • Employee discount on products
  • Free on-site parking available
  • A supportive and collaborative work environment
  • On-site kitchen facilities

Reference 2000060565.

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