Level 2 Pharmacy Services Assistant Apprenticeship

The successful apprentice will:

• Assist with the preparation and dispensing of prescriptions under appropriate supervision
• Provide excellent customer service to patients and members of the public
• Respond to customer enquiries and direct patients to appropriate pharmacy team members when necessary
• Support the sale and supply of over-the-counter medicines and healthcare products within the limits of training and competence
• Receive, check, and store pharmaceutical stock and deliveries
• Assist with stock rotation and stock control procedures
• Process prescription requests and maintain accurate pharmacy records
• Carry out administrative duties relating to pharmacy services
• Maintain a clean, organised, and safe working environment
• Follow all company policies and procedures relating to confidentiality, health and safety, safeguarding, and data protection
• Work effectively as part of the pharmacy team
• Complete all apprenticeship training requirements and assessments

The apprentice will work towards achieving the Level 2 Pharmacy Services Assistant Apprenticeship Standard.

Training will include:

• Customer service in a pharmacy setting
• Dispensing support procedures
• Pharmacy stock management
• Healthcare products and services
• Professional communication skills
• Patient confidentiality and information governance
• Health and safety procedures
• Pharmacy legislation and regulations
• Teamworking and professional behaviours

Training will be delivered through a combination of workplace learning and support from an approved apprenticeship training provider.

After completing the Pharmacy Services Assistant Apprenticeship, learners can progress into a Pharmacy Assistant or Dispensing Assistant role and may continue their development through a Level 3 Pharmacy Technician Apprenticeship, leading to increased responsibilities and career opportunities within pharmacy services.

This role is based within a community pharmacy setting and involves regular interaction with patients, customers, healthcare professionals, and pharmacy staff.

The apprentice will be expected to maintain high professional standards, respect patient confidentiality, and contribute positively to the pharmacy team.

This role provides an excellent opportunity to gain practical experience in a community pharmacy environment while developing the knowledge, skills, and behaviours required to support the safe and effective delivery of pharmacy services.

You will learn about dispensing procedures, customer service, stock management, pharmacy administration, and healthcare products while receiving structured training and support throughout your apprenticeship.