Trainee Mortgage & Protection Adviser Apprentice

Full Description of the Role

As an Apprentice Mortgage and Protection Administrator, you will be the backbone of our client-facing operations, learning the property finance industry from the ground up while training to become a fully qualified Mortgage and Protection Adviser. In this dynamic role, you will bridge the gap between our clients, senior advisers, estate agents, and a vast panel of lenders. Your primary focus will be client care and case management; you will guide clients through their mortgage journey by managing their applications directly from the initial submission all the way to legal completion. Working within our supportive, family-run team, you will balance real-world administrative responsibilities with structured professional training to build a highly rewarding career in finance.

Key Responsibilities & Tasks

• End-to-End Case Management: Take ownership of client files from the moment a mortgage application is submitted until legal completion, ensuring a smooth, stress-free journey for the borrower.
• Direct Client & Stakeholder Liaison: Act as the main point of contact for clients, providing them with proactive phone and email updates regarding their applications while handling their queries with care.
• Lender & Insurer Communication: Build relationships and follow up regularly with mortgage lenders, insurance providers, and solicitors to progress cases quickly and resolve any administrative roadblocks.
• Compliance & Document Verification: Review, organize, and securely upload critical client documents—such as proof of income and identification—in strict accordance with Financial Conduct Authority (FCA) and data protection guidelines.
• Database & Pipeline Maintenance: Keep internal client management systems accurately updated with real-time case notes, key milestones, and critical transaction dates.

Upon successful completion of your apprenticeship, Scala Financial Services Ltd is fully committed to transitioning you into a fully qualified, permanent Mortgage and Protection Adviser. You will progress from your administrative foundation into a client-facing advisory role, managing your own portfolio of clients and building your personal brand within the industry.

As part of your career progression, you will receive full financial support and internal mentorship to study for and obtain your Certificate in Mortgage Advice and Practice (CeMAP) (or equivalent industry-recognised qualification), which is the benchmark standard for professional advisers in the UK. Beyond qualifying, the firm offers a clear, long-term pathway with opportunities to specialise in lucrative areas such as commercial finance, buy-to-let portfolios, or complex protection planning, allowing you to significantly increase your earning potential and build a lifelong career within a thriving, family-run business.

Scala Financial Services Ltd is an independent, family-run mortgage and protection brokerage established in 2014. Headquartered in Hertfordshire (with a High Street office in Bushey and roots across Watford), the firm prides itself on making the complex world of property finance simple and jargon-free for clients nationwide.

As a close-knit team authorised and regulated by the Financial Conduct Authority (FCA), Scala Financial Services works directly with leading estate agents and a vast panel of lenders to provide tailored advice. Their holistic services span residential and commercial mortgages, buy-to-let investments, protection planning, general insurance, and wills.

• DBS required