Business Support Apprentice

Business Support is Derby City Council’s centralised administrative service and provides a wide range of services across the different departments within the council.

The role is predominantly based within the Document Management Centre (DMC), which provides reprographics, mail and scanning services and will provide a wealth of experience.

Main responsibilities include:

• To carry out a range of general administrative tasks as detailed in the current Business Support Menu within divisional and statutory timescales and standards to produce the required outcomes as requested.
• To produce high quality work following corporate, departmental and procedural guidelines.
• To deal with incoming calls, post, electronic mail and visitors to ensure that their requests are dealt with appropriately.
• Able to take down and record accurate messages and pass to the appropriate member of staff adhering at all times to the council’s customer care policy.
• Provide all customers with a good customer service to ensure positive representation of the service.
• Undertake training and additional duties in accordance with the general level of responsibility of the post, as required.
• Carry out any other reasonable duties, commensurate with the grading and responsibilities of the post.
• Understand and comply with the city council’s environmental policies.
• Comply with all health & safety policies and legislation in performance of the duties of the post.
• Work with information technology and associated systems in accordance with the city council’s policies & procedures.
• Comply with standing orders, financial regulations and Departmental instructions.
• Carry out duties and responsibilities of the post in compliance with the City Council’s Equality and Diversity policy.

Develop the skills, knowledge and experience required to build a career in business administration and support.

At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

If we are interested in taking your application further, you will receive an email from a derby college email address (@derby-college.ac.uk).

Please make sure that you check your inbox as well as your spam/junk folders, so you do not miss out on the opportunity to apply.

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications. In order to avoid missing an opportunity to apply please submit your application as early as possible.