Business Support Apprentice

You will assist with the delivery of routine administrative tasks, dealing with day-to-day work including (but not limited to):

• Inputting data from source documents into the relevant recording system, checking the accuracy, verifying and correcting data
• Responding to emails
• Telephone calls
• Front facing customer service
• Maintain your own diary and work pattern management
• Photocopying/ scanning
• Sending letters and dealing with incoming post
• Attend meetings with team colleagues and Managers, either in person or by video
• Working from home or in an office space.
• Work alongside other administrative assistants and apprentices who will train you and support you through the day-to-day work

• Senior Administrator, Administrator, Operations Management

At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

About You:

You will be:

Educated to RQF level 2 (GCSE) or equivalent by experience.

Highly organised and reliable.

Capable of prioritising a demanding workload and have a “can do” attitude.

Able to take ownership of work and achieve the agreed commitments.

Able to communicate effectively as well as have an ability to build and establish relationships and provide a high-quality service to customers.

Proficient in Microsoft Office/Office 365 applications and willing to learn new systems.

Have a friendly approach and a good phone manner.

Emotionally intelligent.

Good teamwork skills and a commitment to collaboration.

Experienced in a working environment is helpful, but not essential.

Essential Requirements for the role:

You will need to be 16 years of age at the start of the apprenticeship.

You will need to have the right to work and study in England.

You will have been ordinarily resident in the UK or EEA for three years before the apprenticeship start date.

You cannot have previously completed a qualification that is Level 2 or above in field that is related to Customer Services or Business Administration.

As apprentices have employed status you must have the right to permanently live, work and study in the UK. Apprenticeships are not covered by student visas.

Please note that we must be provided with your GCSE certificate at the final stage of the recruitment process. If you have international equivalent qualifications a NARIC Statement of Comparability must be provided. If you do not already hold one you can purchase online – you can find more information here Statement of Comparability (enic.org.uk).