Level 3
Technology Apprentice
University College Birmingham · West Midlands
Advertised to close on 1 November 2026. Employers often close early, so apply well before then.
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- Pay
- £16,341 a year
- Hours
- 37 a week
- Length
- 20 months
- Starts
- 4 Jan 2027
- Advertised closing date
- 1 Nov 2026
- Openings
- 1 position
- Last checked
- an hour ago
Applications are handled by University College Birmingham directly.
Know someone this would suit?
Disability Confident employer
This employer is in the government Disability Confident scheme. If you have a disability, you can ask to be considered for an interview under the scheme, as long as you meet the essential requirements. Read about the scheme on GOV.UK.
What you would do
In this customer-facing role, you will provide first line support to staff and students in relation to a variety of IT issues; both on campus and for those working remotely. You will have the opportunity to gain a wide range of IT skills and experience over the course of the programme within a busy IT Department.
Day to day
Provide first line support by answering and accurately logging IT service requests received via phone, helpdesk tickets and email.
Implement, maintain and proactively support desktop, mobile and remote hardware and software
Install and configure computer hardware, software, printers and peripheral devices.
Investigate, diagnose and solve basic computer software and hardware faults.
Assist in projects undertaken by the department including setup, configuration, documentation, testing and training.
What you would study
Digital support technician (level 3)
Training provider: THE DEVELOPMENT MANAGER LTD
Working week
Predominantly Monday to Friday during normal office hours. Some flexibility may be required to support the service outside of these times
What you need
- GCSE English at grade 4 or above (essential)
- GCSE Maths at grade 4 or above (essential)
Skills they are looking for
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
After the apprenticeship
Opportunity to apply for any relevant internal vacancies
Where
West Midlands (B3).
About University College Birmingham
University College Birmingham is a highly-respected, career-focused education and training establishment specialising in vocational courses in both the higher and further education sectors, alongside a growing portfolio of apprenticeships.
Things to consider
DBS check
Medical clearance
References
Reference 2000060458.
Report a problem with this listing- Pay
- £16,341 a year
- Hours
- 37 a week
- Length
- 20 months
- Starts
- 4 Jan 2027
- Advertised closing date
- 1 Nov 2026
- Openings
- 1 position
- Last checked
- an hour ago
Applications are handled by University College Birmingham directly.
Know someone this would suit?
Disability Confident employer
This employer is in the government Disability Confident scheme. If you have a disability, you can ask to be considered for an interview under the scheme, as long as you meet the essential requirements. Read about the scheme on GOV.UK.