Level 3
IT Technician Apprentice
CONCERO UK LIMITED · Gerrards Cross
Advertised to close on 18 November 2026, but employers often close early.
We re-check every listing several times a day, and flag it here when one closes. How this works
- Pay
- £16,000 a year
- Hours
- 37.5 a week
- Length
- 17 months
- Starts
- 25 Nov 2026
- Advertised closing date
- 18 Nov 2026
- Openings
- 1 position
- Last checked
- an hour ago
Applications are handled by CONCERO UK LIMITED directly.
Know someone this would suit?
What you would do
Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence.
Day to day
- Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
- Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based applications
- Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes
- Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations
- Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved, proactive maintenance and change implementation objectives are met
- Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
- Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
- Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times
What you would study
Information communications technician (level 3)
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Training provider: QA LIMITED
Working week
37.5 hours per week, 8.00am - 4.00pm or 8.30am - 4.30pm.
What you need
- GCSE English at grade 3+ (D or above) (essential)
- GCSE Maths at grade 3+ (D or above) (essential)
- GCSE Any subjecr at grade 4+ (A-C) (desired)
- GCSE Any subject at grade 4+ (A-C) (desired)
- GCSE Any subject at grade 4+ (A-C) (desired)
Skills they are looking for
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
- Driving licence
After the apprenticeship
90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.
Where
Gerrards Cross, South East (SL9).
About CONCERO UK LIMITED
In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.
Benefits
- Health and wellness: We take health and wellness seriously. Our benefits package includes medical and dental and vision optical coverage cover for employees, and their partners and dependents (based on age).
- Flexibility: Concero is a safe, secure, and supportive place to work centred around a flexible working culture. We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).
Reference 2000060426.
Report a problem with this listing- Pay
- £16,000 a year
- Hours
- 37.5 a week
- Length
- 17 months
- Starts
- 25 Nov 2026
- Advertised closing date
- 18 Nov 2026
- Openings
- 1 position
- Last checked
- an hour ago
Applications are handled by CONCERO UK LIMITED directly.
Know someone this would suit?