IT Business Support Apprentice

• Provide first-line IT support to learners and staff.
• Assist with setup, maintenance and troubleshooting of computers, laptops, printers and equipment.
• Support online learning platforms and digital systems.
• Carry out software installations, updates and routine maintenance.
• Support learners with technical queries and online learning access.
• Answer and direct incoming telephone calls professionally.
• Respond to email and online enquiries.
• Welcome learners and visitors to the training centre.
• Assist with enrolments, registrations and administration duties.
• Develop knowledge of Learning Key Training Academy courses and training programmes.
• Prepare training rooms and equipment for sessions.

Successful completion of the Level 3 ICT Apprenticeship could lead to a permanent role within IT or business support, with opportunities to progress into more specialised technical roles, undertake further qualifications or progress onto a higher-level apprenticeship.

Learning Key Training Academy delivers professional training, qualifications and skills development programmes to learners and employers across the region. We are committed to providing high-quality training, exceptional learner support and opportunities for career progression.