ICT Support Technician Apprentice

Key Duties and Responsibilities:

• Provide first-line support for hardware, software and network-related issues.
• Assist users with troubleshooting IT and system problems.
• Support the installation, configuration and maintenance of desktop PCs, laptops and peripheral devices.
• Maintain user accounts, passwords and access permissions under supervision.
• Provide support for business software applications and digital production systems.
• Assist with data entry, data management and data quality checks.
• Help maintain accurate IT asset records and technical documentation.
• Monitor and report IT incidents, escalating issues where appropriate.
• Assist with system updates, data backups and cyber security best practices.
• Support digital workflow processes within the printing and manufacturing environment.
• Develop an understanding of the printing plate production process and how technology supports manufacturing operations.
• Assist with the preparation, quality checking and dispatch of printing plates to meet customer requirements.
• Learn how to operate specialist plate-making equipment safely and effectively under supervision.
• Follow health and safety procedures when working with production equipment, chemicals and tools.
• Deliver excellent customer service to colleagues, customers and other stakeholders.
• Work as part of a team while developing technical, production and customer service skills.

This role provides an excellent opportunity for an individual looking to begin a career in Information and Communication Technology while gaining valuable workplace experience in a professional business environment.

Phoenix Printing Plates Ltd opened it's doors in 1992. It began with just 3 members of staff and an imagesetter supplying analogue flexo plates to wide-web flexible packaging printers. Our reputation soon grew, along with the need for bigger premises and we made the move to Southmead in 1995 where we remain today.

We work closely with both hardware and software suppliers to ensure we are always at the forefront of technology and using the best products available to give you the highest quality plates. In April 2018 we became a Kodak Certified partner confirming the quality and consistency of our plates.