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Level 2

Apprentice Customer Service

Cowries Mart · Gainsborough

Closing soon

Advertised to close on 3 November 2026. Employers often close early, so apply well before then.

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Pay
£12,480 a year
Hours
30 a week
Length
18 months
Starts
16 Nov 2026
Advertised closing date
3 Nov 2026
Openings
1 position
Last checked
an hour ago
Go to the advert

Applications are handled by the Find an Apprenticeship service.

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What you would do

Develop customer service skills at Cowries Mart, Gainsborough. Learn specialist grocery products, handle till transactions, support WhatsApp and Shopify orders, and keep stock and displays organised. Includes workplace mentoring and paid apprenticeship training.

Day to day

Duties will include:

  • Welcome customers, identify their needs and answer in-store, telephone and digital enquiries
  • Process till payments and receipts accurately and follow cash-handling procedures
  • Learn specialist African and Asian grocery names, pronunciation and culinary uses, using verified product information
  • Check and rotate stock, maintain price labels and displays, and report shortages or discrepancies
  • Support WhatsApp and Shopify orders, availability checks, order preparation and collection enquiries
  • Record feedback, resolve routine issues within agreed authority and refer complaints to the Director
  • Follow food safety, health and safety and data-protection procedures

Applicants from all ethnic and cultural backgrounds are welcome. Selection is based on relevant skills, suitability and willingness to learn. Product training will be provided.

What you would study

Customer service practitioner (level 2)

  • The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Level 2
  • A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course
  • This is a predominantly work-based programme with College attendance required once a month
  • All learning will take place at the candidate's place of employment/College and within their contracted working hours

Other training

  • Course outline:
  • https://skillsengland.education.gov.uk/apprenticeship-standards/st0072-v1-1

Training provider: LINCOLN COLLEGE

Working week

30 paid hours per week, including training. At least one day alongside Gabriel each week, with experienced support planned on his off days. Exact shop shifts and college timetable to be agreed.

What you need

  • GCSE English and Maths at grade A*/9 – C/4 (desired)

Skills they are looking for

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Number skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

After the apprenticeship

  • Possible progression into retail customer service, digital order support or further relevant training, subject to performance and business needs

Where

Gainsborough, Yorkshire and the Humber (DN21).

Plan the journey by public transportOpens Google Maps.

About Cowries Mart

Cowries Group Ltd trades as Cowries Mart, a specialist grocery retailer in Gainsborough. Around 80% of the current food range is African and Asian. The company supports in-store sales, WhatsApp and Shopify orders, and local business relationships. The business is also supported by a partner and volunteers.

Things to consider

Shop work includes standing, stocking shelves and safe handling of goods, with appropriate support.

Delivery duties and any driving requirements are not included as confirmed requirements for this customer-service form.

First appointment target: November 2026, subject to College intake, eligibility and onboarding. If this is the later appointment, the start is planned a few months after the first and the exact date is to be agreed.

Reference 2000060036.

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Apprentice Customer Service, Cowries Mart