Apprentice Sales Administrator

Sales and customer support

• Respond professionally to enquiries received by telephone, email, website and other agreed channels.

• Provide clear information to employers and prospective learners about apprenticeships and commercial training courses.

• Prepare quotations, course information, proposals and routine sales correspondence.

• Arrange follow-up calls, appointments and meetings for the business development team.

• Support lead generation, employer engagement and sales campaigns.

• Maintain a professional and helpful customer experience from initial enquiry through to booking or handover.

CRM, pipeline and reporting

• Maintain accurate employer, customer, contact and opportunity records within HubSpot.

• Update sales trackers, pipeline stages, follow-up actions and management information.

• Check data for completeness and accuracy and follow Elevation Academy data-handling procedures.

• Produce routine reports and information to support sales and operational reviews.

Course and apprenticeship administration

• Support commercial course bookings, learner registrations and joining instructions.

• Liaise with customers, learners, trainers and internal colleagues to keep bookings and onboarding activity on track.

• Support apprenticeship recruitment and employer engagement administration.

• Assist with purchase orders, invoicing information and associated documentation.

• Maintain orderly electronic records and filing systems.

Marketing and wider team support

• Help coordinate email campaigns, social media activity and employer communications.

• Support careers events, exhibitions, open days and employer visits.

• Assist with preparing and maintaining promotional materials.

• Provide general administrative support across the academy where reasonably required.

On successful completion of the apprenticeship, there may be opportunities for continued employment and progression within Elevation Academy.

We are on a mission to build a skilled, motivated, and future-ready workforce.

Our academy strives to empower students to unlock their full academic potential, providing a safe, inclusive, and stimulating environment that champions diversity and respect.

We are committed to helping every student achieve their career goals. While we strive for continuous improvement, we always put our people first, prioritising their success and growth in the security sector.