Level 2
Operations & Customer Service Apprentice
The Rudd Group · Birmingham
Advertised to close on 30 October 2026. Employers often close early, so apply well before then.
We re-check every listing several times a day, and flag it here when one closes. How this works
- Pay
- £15,600 a year
- Hours
- 37.5 a week
- Length
- 12 months
- Starts
- 9 Nov 2026
- Advertised closing date
- 30 Oct 2026
- Openings
- 1 position
- Last checked
- an hour ago
Applications are handled by the Find an Apprenticeship service.
Know someone this would suit?
What you would do
We're looking for an Apprentice to join our Nottingham team. This role combines hands-on experience supporting our Installation Technicians. You'll gain experience across several areas, develop customer service, communication & organisational skills whilst learning about the installation and servicing of gaming and amusement equipment.
Day to day
Key Responsibilities
Customer Service
- Provide a professional, friendly and helpful service to customers at all times.
- Represent The Rudd Group positively whilst working on customer sites.
- Develop effective communication skills when dealing with customers, colleagues and suppliers.
- Assist in resolving customer queries by communicating with the appropriate departments.
- Learn how excellent customer service contributes to customer satisfaction and long-term business relationships.
Installation & Operational Support
- Assist Installation Technicians with the installation and removal of gaming machines, pool tables and associated equipment.
- Safely load, unload and move equipment using correct manual handling techniques.
- Prepare equipment and vehicles for daily installations.
- Ensure company vehicles are clean, organised and stocked appropriately.
- Maintain a clean, safe and organised depot environment.
- Follow all Health & Safety procedures and safe systems of work.
Business Administration Experience
As part of the apprenticeship, you will gain experience within other departments including:
- Supporting depot administration.
- Assisting with planning and scheduling installations and removals.
- Contacting customers to arrange installation and removals.
- Learning about licensing requirements and business compliance.
- Supporting customer account administration and debt collection processes.
- Developing an understanding of stock control and depot operations.
- Building knowledge of how different departments work.
What you would study
Customer service practitioner (level 2)
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice. On the job and off the job training will be delivered in the workplace. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Training provider: ACCESS TRAINING (EAST MIDLANDS) LTD
Working week
This is a full-time position, working Monday - Friday.
What you need
- GCSE English at grade 4 - 9 (essential)
- GCSE Maths at grade 4 - 9 (essential)
Skills they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Physical fitness
After the apprenticeship
On successful completion of the apprenticeship, a permanent role
may be offered, subject to performance and business requirements.
Where
Birmingham, West Midlands (B24).
About The Rudd Group
The Rudd Group is a long-established, family-owned business with
over 35 years of experience supporting the hospitality industry
across the UK.
Through our three specialist divisions – Bob Rudd, Innstay UK Ltd
and Clear Cool – we deliver industry-leading gaming and
amusement equipment, EPoS systems, audio visual solutions,
security systems and commercial refrigeration to thousands of
customers nationwide.
Things to consider
Physical Requirements:
- Applicants should be physically fit and able to meet the physical demands of the role, including assisting with manual handling and
- the lifting and moving of heavier items where required.
- Appropriate equipment, training and guidance will be provided to ensure these duties are carried out safely.
Reference 2000059954.
Report a problem with this listing- Pay
- £15,600 a year
- Hours
- 37.5 a week
- Length
- 12 months
- Starts
- 9 Nov 2026
- Advertised closing date
- 30 Oct 2026
- Openings
- 1 position
- Last checked
- an hour ago
Applications are handled by the Find an Apprenticeship service.
Know someone this would suit?