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Level 3

IT Helpdesk Apprentice

DISCONSULTING I T LTD · Basingstoke

Live

Advertised to close on 16 November 2026, but employers often close early.

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Pay
£19,000 a year
Hours
40 a week
Length
17 months
Starts
23 Nov 2026
Advertised closing date
16 Nov 2026
Openings
1 position
Last checked
2 hours ago
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Applications are handled by DISCONSULTING I T LTD directly.

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What you would do

You will be responsible for providing first and second line technical support to end-users, troubleshooting and resolving hardware and software issues.

Day to day

  • Provide first and second line technical support to end-users, troubleshooting and resolving hardware and software issues
  • Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
  • Install, configure, and maintain operating systems and software applications
  • Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
  • Monitor and maintain computer networks
  • Analyse system logs and identify potential issues or trends
  • Collaborate with other IT teams to resolve complex technical problems
  • Assist in the development and implementation of IT policies and procedures

What you would study

Information communications technician (level 3)

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Training provider: QA LIMITED

Working week

Monday - Friday, 8.30am – 4.30pm, with a 30-minute lunch break.

What you need

  • GCSE 3 of any subject at grade 4+ (A* - C) (essential)
  • GCSE Maths & English at grade 3+ (D or above) (essential)

Skills they are looking for

  • Full UK driving licence

After the apprenticeship

  • You will be working with the IT manager supporting a large number of employees and will grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship

Where

Basingstoke, South East (RG24).

Plan the journey by public transportOpens Google Maps.

About DISCONSULTING I T LTD

At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.

Benefits

  • Company pension
  • Free onsite parking
  • Training / certification
  • Access to Health and Wellbeing services
  • Tea, coffee, and biscuits
  • Regular socials and meals

Reference 2000059905.

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IT Helpdesk Apprentice, DISCONSULTING I T LTD