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Level 3

IT Support Technician Apprentice

ONE CALL INSURANCE SERVICES LIMITED · Doncaster

Live

Advertised to close on 16 November 2026, but employers often close early.

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Pay
£15,600 a year
Hours
37.5 a week
Length
17 months
Starts
23 Nov 2026
Advertised closing date
16 Nov 2026
Openings
2 positions
Last checked
an hour ago
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Applications are handled by the Find an Apprenticeship service.

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What you would do

The purpose of this role is to deliver excellent IT support and value to the business. You will assist with IT projects and respond to technical queries received by telephone and email, resolving them where possible or escalating them to the appropriate member of the technical team.

Day to day

  • Provide technical support to internal users, either onsite, by telephone or by email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain an accurate log of any software or hardware problems detected
  • Support colleagues in using computer equipment by providing appropriate guidance and advice
  • To escalate more complex service issues to the relevant IT Support member
  • To escalate non-IT issues internally where required
  • To arrange for external technical support where problems cannot be resolved in house
  • Assist with IT projects across the business

What you would study

Information communications technician (level 3)

  • Expected duration: 17 months
  • Apprenticeship level: Level 3
  • Programme: Information Communications Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification.

The training covers the following core occupational duties:

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

Training provider: TECHNICAL PROFESSIONALS LIMITED

Working week

Monday- Friday Shifts to be confirmed

What you need

  • GCSE English at grade 4/C (essential)
  • GCSE Maths at grade 4/C (essential)

Skills they are looking for

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Initiative
  • Patience

After the apprenticeship

  • Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician

Where

Doncaster, Yorkshire and the Humber (DN4).

Plan the journey by public transportOpens Google Maps.

About ONE CALL INSURANCE SERVICES LIMITED

One Call Insurance lets you compare car insurance, home insurance, van insurance, motorbike insurance and travel insurance from our panel of trusted insurance providers. As well as these, we also offer many other insurance products and services including temporary insurance, learner driver insurance and breakdown.

Things to consider

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.

Eligibility

You must meet the following eligibility criteria to apply for the role:

Have been a UK/EEA resident for the last 3 years

  • Hold valid residency status
  • Have the right to work in the UK
  • Be able to complete the full apprenticeship programme

Reference 2000059798.

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IT Support Technician Apprentice, ONE CALL INSURANCE…