Level 3
IT Support Apprentice
Spherica - Pinfold Street Birrmingham · Pinfold Street
Advertised to close on 7 November 2026, but employers often close early.
We re-check every listing several times a day, and flag it here when one closes. How this works
- Pay
- £15,600 a year
- Hours
- 37.5 a week
- Length
- 15 months
- Starts
- 13 Nov 2026
- Advertised closing date
- 7 Nov 2026
- Openings
- 1 position
- Last checked
- an hour ago
Applications are handled by Spherica - Pinfold Street Birrmingham directly.
Know someone this would suit?
What you would do
This is an opportunity for an enthusiastic and motivated individual who wishes to start their career in IT with a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors. As an Apprentice Service Hive Engineer Grade 1, you will play a critical role in providing first-line support.
Day to day
Responsibilities
Including but not limited to:
- To get acquainted with the general structure of the Company and understand the way the business functions.
- Provide 1st line "deskside" technical support to customers on a variety of devices, systems and technologies, along with supporting the "Tech Hub" facility.
- Manage the incident and request queues for EUC, sharing workload amongst the team.
- Learn to create and maintain high quality technical documentation and provide accurate customer specific reports.
- Problem solving and manage workflow
- Perform various stock check requests as advised by senior's requests
- Meet and greet our user base. Perform scheduled appointments and tasks
- Active Directory administration: create new user accounts, process leaver accounts, amend permissions, and reset network and applications passwords.
What you would study
Information communications technician (level 3)
Maths and English Functional Skills. Information communication technology Apprenticeship Level 3
Training provider: LIFETIME TRAINING GROUP LIMITED
Working week
Monday to Friday (08:30- 17:00)
What you need
- null None required at grade None required (desired)
Skills they are looking for
- Team Working
- Organisation Skills
After the apprenticeship
The company has a history of employing apprentices in full-time roles upon successful completion of the apprenticeship programme.
Where
Pinfold Street, West Midlands (B2).
About Spherica - Pinfold Street Birrmingham
At Spherica, we know that people are at the centre of any real business transformation. That's why we've built an exceptional team of experts committed to delivering user-centric solutions that empower your IT teams, rather than compete with them. Our success is down to our passion for identifying ways in which technology can make work easier, backed up by our dedication to always delivering the best work for our customers. We like to say that we're a customer service business that delivers exc
Reference 2000059607.
Report a problem with this listing- Pay
- £15,600 a year
- Hours
- 37.5 a week
- Length
- 15 months
- Starts
- 13 Nov 2026
- Advertised closing date
- 7 Nov 2026
- Openings
- 1 position
- Last checked
- an hour ago
Applications are handled by Spherica - Pinfold Street Birrmingham directly.
Know someone this would suit?