Apprentice Receptionist/Administrator

• Greet learners, staff, and visitors in a professional and welcoming manner; identify the purpose of their visit and direct them to the appropriate team member or provide assistance as required.
• Manage incoming telephone calls, determine the nature of enquiries, and transfer calls to the relevant person promptly and efficiently.
• Retrieve and distribute voicemail messages in a timely manner.
• Take accurate messages and forward them to relevant team members via email.
• Respond to general enquiries about the organisation, including providing information such as address and directions.
• Monitor visitor access to the premises, ensuring all sign-in and sign-out procedures are followed in line with safeguarding and security requirements.
• Receive, sort, and distribute incoming post and deliveries.
• Manage supply orders, including placing orders, chasing outstanding items, receiving deliveries, and distributing supplies across the centre.
• Administer petty cash in accordance with financial procedures.
• Monitor course registers to ensure they are completed accurately and on time.
• Support tutors with enrolling learners onto courses.
• Assist tutors in following up with learners regarding non-attendance and absences.
• Carry out general administrative duties, including filing, photocopying, scanning, and document collation.
• Provide general administrative support with exam arrangements and preparation, assisting the wider team with administrative tasks during exam weeks as required.
• Maintain and manage a central job log for ad hoc tasks requested by the team, ensuring timely completion.
• Set up and maintain refreshment areas daily, including clearing and cleaning as required.
• Ensure reception and communal areas are clean, tidy, and presentable at all times.
• Undertake any other reasonable duties as requested by the management team.

This apprenticeship is a great first step towards a career in customer service or administration, giving you the skills, experience and qualification to progress into future opportunities.

We are a Specialist Independent College, working with young adults aged between 16 and 25 with Special Educational Needs & Disabilities (SEND) and with young adults who are 16-18 who require an alternative education provision to mainstream school or college.

25 days holiday per year, plus 2 days extra for Christmas.

Our recruitment and selection practices will reflect this dedication. All successful candidates will undergo Disclosure and Barring Service (DBS) checks, along with other relevant employment screening.