Administration Assistant Apprentice

Are you passionate about delivering excellent customer service and keen to develop your business administration skills? This Level 2 Administration Assistant Apprenticeship offers an exciting opportunity to gain experience while working towards a nationally recognised qualification.

Working as part of a friendly and supportive team, you'll develop valuable workplace skills in communication, organisation, customer service and business administration. This paid apprenticeship is ideal for a motivated individual looking to start a rewarding career and gain practical experience in a real business environment.

Key Responsibilities

• Respond to customer enquiries by phone, email and online channels in a professional and helpful manner.
• ssist customers with questions, requests and general support.
• Accurately enter and maintain customer records and information.
• Support the team in reviewing customer feedback and identifying opportunities to improve services.
• Communicate effectively with a wide range of customers and colleagues.
• Follow company procedures for resolving customer queries and escalating issues where necessary.
• Contribute ideas during team meetings to help improve processes and customer experience.
• Provide general administrative support to ensure the smooth running of the business.

As a business our Ethos is to grow within. Therefore our aim is to allow career progression internally. Our current Apprentice is coming to the end of her course but will remain with us as she progresses up the ladder so this position is available to take on her work responsibilities to allow her progress. As a fast growing business that opens up the opportunity for career progression internally.

We are a family run business that has from significantly over the last 10 years. From starting out teaching people to drive with only 1 instructor we now teach people to drive cars, vans, lorries and coaches with plans to extend this further. We have also grown the areas we cover from just Taunton & wellington to include from Exeter to Weston and Minehead across to Glastonbury. There is plenty of other areas within the region that we aim to expand into which will further see the business grow.

Additional benefits are given on an individual bases in line with progress within the business.