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Level 3

IT & Robotics Support Apprentice

Spark EPoS · Gateshead

Live

Advertised to close on 27 October 2026, but employers often close early.

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Pay
£13,312 to £21,149 a year
Hours
32 a week
Length
18 months
Starts
16 Nov 2026
Advertised closing date
27 Oct 2026
Openings
1 position
Last checked
6 hours ago
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What you would do

You will join the robotics support team and learn how to install, configure, maintain and troubleshoot service and cleaning robots. Working under the guidance of experienced colleagues, you will develop practical engineering, networking and customer-support skills through workshops, structured training and visits to customer sites.

Day to day

  • Learn to complete robot mapping, navigation setup, route testing and environment calibration.
  • Assist with customer surveys to understand customer site environments, workflows and operational requirements.
  • Prepare equipment for installations and support stock control of robotic parts, consumables and replacement components.
  • Travel with the robotics team to customer sites to support the installation, configuration and commissioning of cleaning and service robotic systems.
  • Help set up charging stations, workstations and network connectivity, including Wi-Fi and basic configuration.
  • Support user training, customer onboarding and go-live activity, explaining routine operation clearly and professionally.
  • Carry out planned maintenance, inspections, cleaning, firmware updates and basic component replacement.
  • Complete accurate installation reports, service logs, maintenance records and incident information in company systems.

What you would study

Information communications technician (level 3)

Training provider: GATESHEAD COLLEGE

Working week

Monday - Thursday, 8.30am - 5.00pm.

What you need

  • GCSE Engineering at grade Grade C/4 (desired)
  • GCSE English at grade Grade C/4 (desired)
  • GCSE IT at grade Grade C/4 (desired)
  • GCSE Maths at grade Grade C/4 (desired)
  • GCSE Science at grade Grade C/4 (desired)

Skills they are looking for

  • Communication skills
  • IT skills
  • Attention to detail
  • Problem solving skills
  • Logical
  • Team working
  • Interest in IT
  • Interest in Robotics
  • Positive attitude
  • Independent working
  • Flexible working

After the apprenticeship

Successful completion may lead to a permanent role with our company, such as Field Robotics Support Engineer, Automation and Controls Engineering Technician or a related technical support position.

Where

Gateshead, North East (NE11).

Plan the journey by public transportOpens Google Maps.

About Spark EPoS

The company provides electronic point of sale, robotics and AI-enabled solutions for hospitality and service-sector customers. Its robotics team deploys, maintains and improves cleaning and service robots at customer sites, helping businesses adopt reliable automation in day-to-day operations.

Things to consider

This is a practical, field-based role involving regular travel to customer sites, time in hospitality and service environments, and the safe movement of equipment and parts.

Some appointments may require flexible start or finish times. Site work, driving and higher-risk technical tasks will only be undertaken after suitable training, assessment and authorisation.

A full UK driving licence is desirable.

Reference 2000058974.

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