Apprentice IT Technician

• Logging and tracking support tickets, including all phone calls
• Escalating unresolved or more complex issues to the second line technician
• Working with the HR/data team to ensure that only appropriate accounts are active on both the local network and cloud services
• Monitoring web filtering, anti-virus, and any additional monitoring software that does not conflict with safeguarding procedures
• Maintaining the school’s wired and wireless network and ensuring they are only available to authorised users
• Conducting regular audits and health checks of on-site resources
• Handling more complex issues, such as software installations, hardware faults, and system/server configuration problems

Your earnings can increase over time with an apprenticeship.

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

At SJP, we value people, every person matters to us. Our consistent aim is that every child fulfils their potential. We recognise that each individual child has talent and ability and relish working to develop that they can live choice filled lives.Respect is a deeply held value which permeates all aspects of life at St John Plessington Catholic College (SJP) and underpins the design of our curriculum and everything we offer our students.

• The ability to absorb information readily and speedily and work under pressure
• A good team player with good interpersonal skills and the ability to work effectively as part of a growing organisation
• The ability to respond effectively and build good relationships with staff, outside agencies, and key stakeholders
• Excellent level of written and verbal skills
• Ability to exercise discretion and maintain confidentiality
• Excellent organisational skills with the ability to multitask
• Ability to use initiative and work independently
• Good IT skills, in particular Excel, Word and email