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Level 3

IT Support Apprenticeship

LUVATA WELWYN GARDEN LTD · WELWYN GARDEN CITY

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Pay
£15,600 to £24,784 a year
Hours
37.5 a week
Length
18 months
Starts
28 Oct 2026
Advertised closing date
27 Oct 2026
Openings
1 position
Last seen live
6 hours ago
Go to the advert

Applications are handled by the Find an Apprenticeship service.

What you would do

Luvata is offering an exciting opportunity for an enthusiastic and motivated individual to join its IT team as an IT Support Apprentice. This role will provide hands-on experience supporting business-critical technology systems while working towards an industry-recognised apprenticeship qualification.

Day to day

You will gain practical experience across IT support, Microsoft 365, cybersecurity, business applications and IT infrastructure, while receiving structured training and mentorship from experienced IT professionals.

As an IT Support Apprentice, you will:

  • Provide first-line IT support to colleagues across the business.
  • Log, monitor and help resolve IT support requests.
  • Assist with troubleshooting hardware, software, printing and connectivity issues.
  • Support the setup and deployment of laptops, desktops, mobile devices and printers.
  • Assist with user account management and new starter setup.
  • Provide support for Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive.
  • Help maintain IT asset registers, software licences and support documentation.
  • Contribute to the creation of user guides, knowledge base articles and IT procedures.
  • Support routine cybersecurity, patching and backup activities.
  • Assist with monitoring and maintaining network and infrastructure services.
  • Support business applications including Microsoft Dynamics 365 Business Central and Microsoft Power Platform.
  • Participate in IT improvement projects and testing activities.
  • Attend apprenticeship training sessions and complete all required coursework.

What you would study

Information communications technician (level 3)

You will receive:

  • Structured workplace coaching and mentoring.
  • Dedicated apprenticeship training.
  • Experience supporting Microsoft 365 technologies.
  • Exposure to networking, cybersecurity and infrastructure systems.
  • Experience with Microsoft Dynamics 365 Business Central and Power Platform.
  • Development of customer service, communication and problem-solving skills.
  • Preparation for End Point Assessment and completion of an industry-recognised apprenticeship qualification.

Training provider: OAKLANDS COLLEGE

Working week

Monday to Friday. 37.5 hours per week. Shifts to be confirmed.

What you need

  • GCSE English at grade Level 4-9 (essential)
  • GCSE Maths at grade Level 4-9 (essential)
  • GCSE ICT at grade Level 4-9 (desired)

Skills they are looking for

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience

After the apprenticeship

This apprenticeship offers an excellent opportunity to develop valuable IT skills within a global manufacturing organisation. Upon successful completion, there may be opportunities to progress into a permanent IT Support or Infrastructure role within the business.

Where

WELWYN GARDEN CITY, South East (AL7).

Plan the journey by public transportOpens Google Maps.

About LUVATA WELWYN GARDEN LTD

Kick-start your IT career with a global manufacturing leader! Join Luvata as an IT Support Apprentice and gain hands-on experience with Microsoft 365, cybersecurity, business systems and IT infrastructure while earning an industry-recognised qualification. If you're passionate about technology and eager to learn, this could be the perfect first step into the world of IT.

Reference 2000058381.

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IT Support Apprenticeship, LUVATA WELWYN GARDEN LTD