Apprentice Administrator

• Dealing with telephone calls, e-mails and face to face contact with Trust Staff and members of the public, ensuring enquiries are dealt with in an efficient, polite and courteous manner and providing advice when deemed appropriate or relaying clear messages to relevant members of the team
• Reception (to staff or public)
• To maintain a professional manner and appearance at all times
• Appointment booking/ diary management
• Completing standard documentation in accordance with Department/Trust Protocols
• Data collection/ input
• Use of local databases and IT systems, as appropriate
• Word Processing
• Input and basic manipulation of spreadsheets
• Photocopying/ Faxing/ Scanning
• Filing
• Distribution and sorting of internal mail and dispatching documents by post or e-mail
• Prioritisation of workload
• Taking ownership of the completion of any tasks given within an allotted timeframe
• Demonstrating a professional approach to the work as required by the team management
• Taking ownership of any issues or problems and escalating these to the appropriate team member
• Taking responsibility for working within agreed Standard Operating Procedures
• To ensure confidentiality of information relating to patient, relatives and/or staff

Upon successful completion of the apprenticeship, the apprentice could progress into a full-time Administrator role, with opportunities to develop into a Senior Administrator, Office Manager or Business Support Coordinator. Further training and experience could also lead to progression into specialist areas such as HR, finance or project management.

Bradford Teaching Hospitals NHS Foundation Trust is responsible for providing hospital services for the people of Bradford and communities across Yorkshire. We serve a core population of around 550,000 people and provide specialist services for some 1.1 million.

We employ over 7,000 members of staff who work over several sites, including Bradford Royal Infirmary, which provides the majority of inpatient services, and St Luke’s Hospital, which predominantly provides outpatient and rehabilitation services. We also provide a range of services from community sites at Westbourne Green, Westwood Park, Eccleshill, Skipton and the Bradford Macular Centre.

As an NHS apprentice, you’ll earn while you learn, gain a recognised qualification, receive paid annual leave, access the NHS Pension Scheme and benefit from a range of NHS discounts and have assess the Gym! You’ll also receive training and support from experienced professionals, helping you develop the skills and experience to build a rewarding career in the NHS.

Applicants should have a positive attitude, be reliable and punctual, and be willing to learn new skills. They should be comfortable working in an office environment, communicating professionally with colleagues and customers, handling confidential information responsibly, and following workplace policies and procedures. Applicants must also be willing to complete all required apprenticeship training and assessments.