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Level 3

IT SUPPORT APPRENTICE

TDM GROUP LTD · London

Live

Advertised to close on 8 November 2026, but employers often close early.

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Pay
£22,000 a year
Hours
37.5 a week
Length
18 months
Starts
25 Nov 2026
Advertised closing date
8 Nov 2026
Openings
1 position
Last checked
an hour ago
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What you would do

We are an IT Services company, specialising in Hosting, Outsourcing and Consultancy Services. We are looking for an experienced IT Field Engineer responsible for providing 1st Line and 2nd line IT Support, to join our fantastic team to help us deliver projects and provide support to clients both over the phone and face-to-face.

Day to day

Duties and Responsibilities:

  • Configuration - all aspects of desktop / server hardware installation and builds, delivery to customer environment
  • Working in data centres to install new rack, servers, storage and network devices
  • Repairing or troubleshooting faulty equipment, installing and configuring hardware and software
  • Resolving first-line user support requests onsite and over the phone
  • Responsible for travelling to client sites, in and around England, to deal with issues which require an onsite presence and for project works
  • You will be required to play an active role in the team, remaining flexible to support others in busy periods and be prepared for working long periods away from home
  • Long journey times may also be involved
  • Work as part of a team to deliver a project

Requirement:

  • At least 1-2 years' experience in a 1st Line, client-facing support role
  • IT graduate with a minimum 2:2 IT degree
  • Minimum of MCP, MCITP, A+ and CCENT
  • Good Hardware Knowledge - PC's, Laptops, Servers and Printers
  • Preferred knowledge - Windows Server 2008, 2012, Networking, Active Directory, Apple / MAC devices, Citrix
  • Excellent knowledge of desktop operating systems (XP, Vista and Windows 7,8 & 10), MAC OSX and Microsoft Office
  • Experience of the installation and configuration of peripheral devices; e.g. Network Printers, ADSL Routers, and LAN Switches
  • Data Centre Experience recommended
  • CCNA would be beneficial

Personal Qualities:

It is expected that you will possess all of the following key attributes:

  • Effective team player
  • Good communication skills, both verbally and written
  • Ability to communicate effectively with all departments within the company, as well as the company's clients at different technical levels
  • Demonstrate a confident, proactive approach which drives developments for the company's clients, including rationalising improvement opportunities

What you would study

Information communications technician (level 3)

As part of the Level 3 IT Support Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning.

Training provider: JUST IT TRAINING LIMITED

Working week

Monday - Friday, 9.00am - 5.00pm.

What you need

  • GCSE English at grade 4/C and above (essential)
  • GCSE Math at grade 4/C and above (essential)

Skills they are looking for

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience

After the apprenticeship

Potential full-time position for the right candidate after completion of the apprenticeship.

Where

London (NW6).

Plan the journey by public transportOpens Google Maps.

About TDM GROUP LTD

TDM Group, a Managed Business IT Services Provider company with over 25 years of experience, excels at integrating technical expertise with business acumen. Our holistic M-BiTS drives innovation and aims to establish us as the leading business-focused IT partner. We are dedicated to empowering our partners through a committed team that strives for excellence. By transcending conventional IT service provisions, we utilise technology as a significant business enabler. Whether upgrading existing systems or exploring new technologies, we prioritise the human element, recognising its crucial role in driving value.

Reference 2000058226.

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