Customer Service Apprenticeship

This position requires the Apprentice to undertake a range of reception, customer service focused and administrative duties including:

• Answering the telephone
• Transferring calls to relevant colleagues, taking messages for colleagues and relaying them
• Supporting callers with initial basic enquiries
• Greeting visitors to the office
• Scanning, copying, faxing, and filing
• Providing clerical and administrative back up for the administrative and legal teams
• Franking mail

The Apprentice may be asked to make deliveries to the courts and chambers in addition to acting as a courier on other occasions. They will also be required to maintain office provisions, making sure all the required office materials are available for the effective running of the business. Other general ad hoc duties such as making refreshments for staff and visitors will also be required.

For the right person, there is the opportunity to secure full-time,

permanent employment and progress to higher level qualifications upon successful completion of the apprenticeship.

Carrington’s Solicitors are a committed and dedicated Legal Aid

Practice driven to achieve positive results in every case. That

commitment extends across all matters of Criminal Defence and

Prison Law. Carrington’s are the largest provider of Prison Law

advice in England and Wales. We are Members of the Association

of Prison Lawyers and Howard League for Penal Reform.