Apprentice Dental Receptionist

You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.

Key duties may include:

Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression

Managing appointment bookings, amendments, and cancellations using the practice management system

Communicating clearly with patients regarding waiting times and upcoming appointments

Ensuring patients are welcomed and checked in efficiently upon arrival

Maintaining accurate and confidential patient records on the electronic patient database

Responding to emails and telephone enquiries promptly and professionally

Booking follow-up appointments and managing recall systems for routine check-ups

Contacting patients ahead of appointments with courtesy reminders

Supporting the practice team to ensure appointment schedules remain efficient and full

Processing payments and supporting administrative tasks within reception

Maintaining a clean, organised, and welcoming reception and waiting area

Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly

Supporting the wider team to ensure the smooth day-to-day running of the practice

Building positive working relationships with dentists, nurses, and practice staff

You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey.

Possibility of a full time role after the completion of the Apprenticeship and progression within the practice such as Treatment Coordinator, Senior Receptionist or Practice Manager.

Elm Villa is a practice committed to delivering high-quality, ethical dental care while providing the best possible patient experience. The team focuses on creating a supportive environment where staff are highly trained and patient care remains at the heart of everything they do. Their vision is to be the most trusted provider transforming dental care for the nation.

If you are successfully appointed to this position, you may be required to complete a Disclosure and Barring Service (DBS) check in line with practice requirements.