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Level 3

IT Support Apprentice

B D R VOICE & DATA SOLUTIONS LTD · STRATFORD UPON AVON

Closing soon

Advertised to close on 3 November 2026. Employers often close early, so apply well before then.

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Pay
£18,000 a year
Hours
37.5 a week
Length
17 months
Starts
9 Nov 2026
Advertised closing date
3 Nov 2026
Openings
4 positions
Last checked
an hour ago
Go to the advert

Applications are handled by B D R VOICE & DATA SOLUTIONS LTD directly.

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What you would do

You’ll be the first point of contact for customers, learning how to diagnose, resolve, and escalate technical issues while delivering a professional and friendly service.

Day to day

  • Acting as first-line support for incoming incidents via phone, email, and ticketing systems
  • Logging, categorising, and prioritising incidents accurately
  • Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services
  • Troubleshooting issues using knowledge bases, and guidance from senior engineers
  • Escalating unresolved incidents to second-line or third-line teams when required
  • Communicating clearly with customers, keeping them informed of progress
  • Maintaining accurate documentation and ticket notes
  • Supporting general IT and operational tasks as required

What you would study

Information communications technician (level 3)

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Training provider: QA LIMITED

Working week

9.00am - 5.30pm Monday - Thursday and 9.00am - 5.00pm on Fridays.

What you need

  • GCSE Any subject at grade 4+ (A-C) (essential)
  • GCSE Maths and English at grade 3+ (D or above) (essential)

Skills they are looking for

  • Communication skills
  • IT skills
  • Attention to detail
  • Problem solving skills

After the apprenticeship

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Where

STRATFORD UPON AVON, West Midlands (CV37).

Plan the journey by public transportOpens Google Maps.

About B D R VOICE & DATA SOLUTIONS LTD

BDR Voice and Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up.

Benefits

  • Trips abroad
  • Staff nights out
  • Breakfast

Reference 2000057521.

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IT Support Apprentice, B D R VOICE & DATA SOLUTIONS LTD