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Level 3

ICT Apprentice

CITIZENS ADVICE SORT GROUP LTD · MANCHESTER

Live

Advertised to close on 5 November 2026, but employers often close early.

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Pay
£15,600 a year
Hours
37.5 a week
Length
16 months
Starts
5 Dec 2026
Advertised closing date
5 Nov 2026
Openings
1 position
Last checked
an hour ago
Go to the advert

Applications are handled by CITIZENS ADVICE SORT GROUP LTD directly.

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What you would do

Citizens Advice SORT Group is looking for a motivated and enthusiastic ICT Apprentice to join our team and develop valuable skills in IT support and digital services. This is an excellent opportunity for someone with a passion for technology who is eager to learn while gaining hands-on experience in a supportive environment.

Day to day

  • Providing first-line IT support to staff by resolving hardware and software issues
  • Setting up, maintaining and troubleshooting computers, laptops, printers and mobile devices
  • Installing and updating software, operating systems and security patches
  • Assisting with user account management, passwords and access permissions
  • Supporting the maintenance of networks, servers and other IT infrastructure
  • Logging and tracking support requests using an IT helpdesk system
  • Helping to maintain IT equipment and keeping accurate asset records
  • Assisting with data backups and following cybersecurity best practices
  • Supporting colleagues with Microsoft 365 applications, including Outlook, Teams and SharePoint

What you would study

Information communications technician (level 3)

Information Communications Technician Level 3.

Other training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: NOWSKILLS LIMITED

Working week

Monday to Friday, full-time position, working hours TBC.

What you need

Skills they are looking for

  • Communication skills
  • IT skills
  • Problem solving skills
  • Team working

After the apprenticeship

Your earnings can increase over time with an apprenticeship.

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Where

MANCHESTER, North West (M4).

Plan the journey by public transportOpens Google Maps.

About CITIZENS ADVICE SORT GROUP LTD

Since 1939, we've provided advice, information and support to anyone who needs it. Today, we help people online, over the phone and face to face through services across Stockport, Oldham, Rochdale and Trafford. Stockport, Oldham, Rochdale and Trafford

Things to consider

  • A genuine interest in ICT and a willingness to learn new technologies
  • Good problem-solving skills and the ability to think logically
  • Strong communication skills with a friendly and professional approach
  • Basic knowledge of computer hardware, software and Microsoft 365 applications
  • Good organisational skills and attention to detail

Reference 2000057333.

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ICT Apprentice, CITIZENS ADVICE SORT GROUP LTD