Business Administrator Apprentice

This is an opportunity to gain experience across IPSEA’s Training and Volunteer functions, supporting the delivery of services to professionals and families.

The role combines administrative support, coordination, and communication, alongside a structured apprenticeship programme leading to a recognised qualification.

You will learn how to:

• Support training delivery (including e-learning and live sessions
• Communicate with customers and service users
• Support volunteer processes
• Work within a legal and safeguarding-focused environment

Key Responsibilities

• Training Team Support
• Set up online and in-person training sessions (e.g. scheduling, materials, delegate lists)
• Support the administration of e-learning and spot-purchase courses
• Respond to enquiries from training customers in a timely and professional way
• Maintain accurate records of bookings, attendance, and feedback
• Assist with updating training materials and systems (e.g. LearnUpon or equivalent)
• Support accessibility checks for training materials (where appropriate)
• Support online delivery of training

Volunteer Administration

• Support administrative processes for recruitment and onboarding of volunteers
• Maintain volunteer records and databases accurately
• Assist with communication to volunteers (e.g. updates, training information etc)
• Support coordination of volunteer training sessions and events
• Rebook and rearrange advice line appointments if required
• Assist with the allocation of information service queries
• Assistance with the administration of TSS referrals and waiting lists

General Administrative Support

• Draft and send professional emails and communications
• Maintain accurate records in line with data protection requirements
• Support meeting organisation (including agendas and notes where appropriate)
• Work across teams to support day-to-day operations
• Answer office telephone calls

N.B. A DBS check is required for this role.

This apprenticeship offers a strong foundation for a career in charity administration, training, customer support or volunteer coordination. You will gain a recognised qualification, practical experience and ongoing support, with potential to progress into further training or a permanent role, subject to IPSEA’s needs.

IPSEA is a national charity that helps children and young people with special education needs and disabilities (SEND) get the education they are entitled to by law.

We provide free legal advice, training and support to families and professionals and work to improve SEND law and practice.

N.B. A DBS check is required for this role.

Person Specification

Essential

• Strong organisational skills and attention to detail
• Good written and verbal communication skills
• Ability to work with a range of people in a professional and respectful way
• Willingness to learn and develop
• IT skills (e.g. Word, Excel, email)
• Ability to manage tasks and meet deadlines

Desirable

• Interest in education, training, or charity sector work
• Experience of customer service or administrative tasks
• Awareness of accessibility or inclusion (can be developed in role)

The office is in a semi-rural location and it is advised that travelling by car is the best option. However, some bus routes are a short walk away (eg 302, 305, 509, 333, X20).

This is a hybrid role with some days based in our office in Takeley and up to three days working from home. You will be provided with the office equipment you need, but you should be familiar with Teams and Zoom and have a suitable quiet area to work from at home. You will need a desk and an appropriate chair for working on a laptop.

Dates are subject to change.