Apprentice IT Support Technician

Join our Group IT team as a Level 3 IT Support Apprentice, gaining hands-on experience while developing your technical skills and working towards an IT qualification.

You will provide first-line support to colleagues, troubleshoot IT issues and gain exposure to Microsoft 365, networking, infrastructure, cyber security and cloud technologies.

• Provide first-line support for hardware, software and IT issues
• Log, update and resolve support requests through the Service Desk
• Set up and maintain laptops, desktops, mobile devices and other IT equipment
• Assist with user accounts, Microsoft 365 and Active Directory administration
• Support basic network troubleshooting and IT infrastructure tasks
• Assist with system updates, maintenance and backups
• Follow IT security, data protection and company procedures
• Support IT projects, including upgrades, installations and migrations
• Maintain accurate IT asset and user records
• Work with suppliers and third parties when required
• Complete apprenticeship training, coursework and assessments
• Develop technical knowledge and skills through hands-on experience

Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

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