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Level 2

Customer Service Apprentice

United Carpets and Beds · Worksop

Closing soon

Advertised to close on 30 October 2026. Employers often close early, so apply well before then.

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Pay
£16,640 a year
Hours
40 a week
Length
10 months
Starts
16 Nov 2026
Advertised closing date
30 Oct 2026
Openings
1 position
Last checked
2 hours ago
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Applications are handled by the Find an Apprenticeship service.

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What you would do

This a fantastic opportunity for an enthusiastic apprentice to join a well-established family business in a customer-facing retail sales role with strong opportunities for progression, learning and development. We work as part of a large national group franchise operation but are a small friendly team at Worksop.

Day to day

United Carpets require a Customer Service Apprentice for their Long Eaton branch, the shop is open 7 days per week and the Apprentice will be required to work 5 days per week including weekends and bank holidays and annual leave is 20 days per year. The ideal person must have good customer service skills, be numerical and have good English language skills and be physically fit and must also be able to work on their own or as part of team.

The Worksop branch is a retail sales shop dealing with the public and all aspects of paperwork and financial elements involved, the right candidate must be physically fit as the role involves taking receipt of cut length carpets, underlay and rolls of carpet that have to be racked up.

Specific duties to include:

  • Greeting and serving customers
  • Answering telephone enquiries
  • Taking in carpet stock deliveries
  • Measuring Carpets for Customer and arranging delivery/dispatch
  • Displaying stock
  • Dispatching stock
  • Processing paperwork
  • Maintaining shop appearance

What you would study

Customer service practitioner (level 2)

Training provider: MILLBROOK MANAGEMENT SERVICES LIMITED

Working week

The shop is open 7 days per week and the successful candidate will work 5 days per week, including weekends, with days off in the week to cover. Working hours are typically 8.30am - 5.00pm. Exact hours to be confirmed.

What you need

  • GCSE English at grade 4 (essential)
  • GCSE Maths at grade 4 (essential)

Skills they are looking for

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Logical
  • Initiative

After the apprenticeship

If the Apprenticeship is successful there will be opportunity to progress and develop within the company.

Where

Worksop, Yorkshire and the Humber (S80).

Plan the journey by public transportOpens Google Maps.

About United Carpets and Beds

United Carpets have established themselves as the UK’s largest franchised carpet retailer.

A family owned and run business until its public offering in 2005, United Carpets have lost none of the values that have created its reputation....for bringing ‘value for money flooring’ to ‘everyone’.

Now with 85 stores established across the UK and more stores opening all the time, United Carpets status as a publicly quoted company has allowed it to expand and strengthen its service and support areas.

Things to consider

There is a lot of day to day manual handling as part of this role.

Reference 2000056908.

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Customer Service Apprentice, United Carpets and Beds