Business Administration Apprentice

• Provide general administrative support to the Headteacher, Senior Leadership Team and wider school team.
• Record and maintain accurate daily staff and student attendance information.
• Use school management and administrative systems, including SIMS, as required.
• Support transport bookings and liaise with transport providers.
• Provide professional customer service within the school office.
• Respond to telephone calls, emails, visitors and routine enquiries, directing them appropriately.
• Support communications with parents, schools and other professionals.
• Assist with admissions administration and maintain accurate records.
• Support examination administration under the direction of the Exams Officer.
• Prepare letters, reports, documents and other high-quality administrative materials.
• Assist with diary management, appointments and confidential correspondence.
• Take minutes at meetings when required and support meeting arrangements.
• Help organise school events, awards and presentation evenings.
• Proofread school documents and support production of the school newsletter.
• Order stationery and resources and help maintain appropriate stock levels.
• Respond to or appropriately direct enquiries received through social media.
• Support the SEN team with administration, including preparation of documents for meetings such as EHCP reviews and PEPs.
• Maintain confidentiality, data protection and safeguarding standards at all times.
• Carry out other reasonable administrative duties appropriate to the role and apprenticeship.

Successful completion of the apprenticeship may lead to an opportunity for permanent employment and further progression within administration or education support roles, subject to business needs and performance.

SMS Coaching Changing Lives School is an independent special school supporting young people aged 11-16 with social, emotional and mental health needs. The Old Trafford site, SMS Central, provides specialist education in a nurturing environment, combining core academic subjects with a wide range of vocational and enrichment opportunities. The role offers the chance to develop valuable business administration skills while supporting the day-to-day organisation of a busy specialist education setting.

• Good written and verbal communication skills
• Good IT skills and confidence using digital systems
• Good organisation and attention to detail
• Ability to prioritise tasks and manage time effectively
• Professional customer service skills
• Ability to handle information accurately and confidentially
• Willingness to learn new systems and processes
• Confident, reliable and professional
• Friendly and approachable
• Organised and proactive
• Trustworthy and able to maintain confidentiality
• Positive attitude and willingness to learn
• Able to work independently and as part of a team
• Patient and respectful when communicating with young people, families and professionals