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Level 3

IT Support Apprentice

START TECHNOLOGY (SOFTWARE) LTD · Telford

Closing soon

Advertised to close on 30 October 2026. Employers often close early, so apply well before then.

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Pay
£15,600 a year
Hours
37.5 a week
Length
21 months
Starts
2 Nov 2026
Advertised closing date
30 Oct 2026
Openings
1 position
Last checked
an hour ago
Go to the advert

Applications are handled by START TECHNOLOGY (SOFTWARE) LTD directly.

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What you would do

Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance. We are looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people.

Day to day

Key Responsibilities:

  • Respond to customer queries by phone and email
  • Log, manage and update support tickets
  • Investigate and resolve common software issues
  • Help customers use Alpha Tracker and related applications
  • Escalate complex issues to senior colleagues
  • Test software updates and new features
  • Assist with software upgrades and installations
  • Create and update support documentation
  • Maintain accurate customer records
  • Work with the Development and Project teams

What you would study

Information communications technician (level 3)

You will gain practical experience in:

  • IT and application support
  • Software troubleshooting
  • Customer service
  • Microsoft SQL Server and databases
  • Cloud-hosted software
  • Software testing
  • Cyber security
  • Business communication

Training provider: METAGEDU APPRENTICESHIPS LTD

Working week

Monday to Friday. Shifts to be confirmed.

What you need

  • GCSE Maths at grade 4-9 (essential)
  • GCSE English at grade 4-9 (essential)

Skills they are looking for

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Analytical skills
  • Logical
  • Initiative

After the apprenticeship

Information Communication Technician (ICT) Level 3 qualification.

Where

Telford, West Midlands (TF2).

Plan the journey by public transportOpens Google Maps.

About START TECHNOLOGY (SOFTWARE) LTD

Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance.

Things to consider

What We Offer

  • A fully funded apprenticeship qualification
  • Structured training and mentoring
  • Hands-on experience and real responsibility
  • A friendly and supportive working environment
  • Opportunities to progress into a permanent IT Support role
  • Exposure to software development, databases and cloud technology

Reference 2000056255.

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IT Support Apprentice, START TECHNOLOGY (SOFTWARE) LTD