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Level 3

IT Help Desk Support Specialist Apprentice

BROAD ACCESS SERVICES LTD · Warrington

Closing soon

Advertised to close on 29 October 2026. Employers often close early, so apply well before then.

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Pay
£15,600 a year
Hours
37.5 a week
Length
16 months
Starts
29 Nov 2026
Advertised closing date
29 Oct 2026
Openings
1 position
Last checked
an hour ago
Go to the advert

Applications are handled by BROAD ACCESS SERVICES LTD directly.

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What you would do

This is a full-time hybrid role for an Information Technology Help Desk Support Specialist, based in Warrington with flexible opportunities for remote work. The role involves providing excellent customer service and technical assistance by troubleshooting and resolving IT issues.

Day to day

  • Provide end-to-end support for Windows and Mac Desktops and the Microsoft 365 suite (One Drive, Outlook, Teams, Word, Excel and SharePoint)
  • Manage user accounts, permissions, and groups via Active Directory and Azure AD (Entra ID)
  • Tackle hardware problems (laptops and PC's), basic networking issues (Wi-Fi, VPN, DHCP / DNS), Microsoft 365 (Email, One drive, SharePoint and Microsoft Teams)
  • Assist with password resets, MFA enrolment, and ensuring workstations remain compliant and patched

What you would study

Information communications technician (level 3)

Information Communications Technician Level 3.

Other training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: NOWSKILLS LIMITED

Working week

Monday - Friday 9.00am - 5.00pm.

What you need

Skills they are looking for

  • Communication skills
  • IT skills
  • Organisation skills
  • Problem solving skills
  • Team working
  • Initiative

After the apprenticeship

Your earnings can increase over time with an apprenticeship.

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Where

Warrington, North West (WA4).

Plan the journey by public transportOpens Google Maps.

About BROAD ACCESS SERVICES LTD

Professionals from Broad Access Services and its partner community will advise you on optimal ways to use technology. We can provide help to develop a strategic roadmap that aligns your IT strategy and investments to your business priorities. We also assist in developing specific strategies for mobility, cloud, and IT-as-a-service to help you unlock the potential of these emerging technologies.

Things to consider

  • Good knowledge and experience with Microsoft Windows 11 and Office 365
  • Knowledge of PC hardware and reloading / preparing PC’s
  • Basic networking skills
  • Good problem-solving skills
  • Good communication and writing skills
  • Ability to work as part of a team
  • Initiative to work on your own
  • Passion for IT and Technology
  • Thirst for knowledge

Reference 2000056193.

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IT Help Desk Support Specialist Apprentice, BROAD ACCESS…