Level 2
Customer Service Advisor (Insurance) Apprentice
NFU Mutual South Somerset · EAGLEWOOD PARK
Advertised to close on 4 November 2026. Employers often close early, so apply well before then.
We re-check every listing several times a day, and flag it here when one closes. How this works
- Pay
- £14,560 a year
- Hours
- 35 a week
- Length
- 15 months
- Starts
- 9 Nov 2026
- Advertised closing date
- 4 Nov 2026
- Openings
- 2 positions
- Last checked
- an hour ago
Applications are handled by the Find an Apprenticeship service.
Know someone this would suit?
What you would do
A role enabling apprentices to build a sound knowledge in insurance and customer service, as well as office-based work.
Day to day
- Answering inbound calls
- Providing changes to existing policies such as change of vehicle, change of address and adding drivers
- Providing new business quotes to new and existing customers
- Passing over calls for non-motor or home insurance products to other members of staff
- Speaking with underwriters about policies
- Responding to customer queries by phone and email, with occasional in-person queries
- Dealing with payments for policies over the phone
What you would study
Customer service practitioner (level 2)
The apprenticeship training is delivered through a combination of workplace learning and regular college attendance. This training will teach you the knowledge, skills and behaviours set out in the Customer Service Practitioner Apprenticeship Standard. On completion the apprentice will receive the Customer Service Practitioner Level 2 qualification. Functional Skills in maths and English may also be required depending on current level.
Other training
We provide in-house bespoke training for products which are assessed via multiple choice questions initially, and then in-person role plays and shadowing. We work in a regulated industry and compliance is very important. We follow set scripts for certain transactions, and there are pieces of information we must provide customers with in order to work compliantly.
Training provider: YEOVIL COLLEGE
Working week
Monday to Friday, 9am to 5pm with a 1 hour unpaid lunch break.
What you need
- GCSE English at grade 9 – 4 / A* - C (essential)
- GCSE Maths at grade 9 – 4 / A* - C (essential)
Skills they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Number skills
- Analytical skills
- Logical
- Team working
- Patience
After the apprenticeship
- Our policy is to promote from within, and many of our staff started in roles like this before moving up to Sales, Account Management and Managerial roles.
Where
EAGLEWOOD PARK, South West (TA19).
About NFU Mutual South Somerset
NFU Mutual South Somerset is based on the Dillington Estate just outside Ilminster. We provide a range of insurances, but this role will focus on Motor policies initially, moving onto Home insurance within the first 6 months. We are a small team of around 18 people carrying out various roles from sales through to admin.
Benefits
- 25 days holiday plus Bank Holidays
Things to consider
You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.
Reference 2000055417.
Report a problem with this listing- Pay
- £14,560 a year
- Hours
- 35 a week
- Length
- 15 months
- Starts
- 9 Nov 2026
- Advertised closing date
- 4 Nov 2026
- Openings
- 2 positions
- Last checked
- an hour ago
Applications are handled by the Find an Apprenticeship service.
Know someone this would suit?