Level 3
Business Administrator/Customer Service Apprentice
TRAC FUTURES · Bury St. Edmunds
Advertised to close on 30 November 2026, but employers often close early.
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- Pay
- £16,640 a year
- Hours
- 40 a week
- Length
- 18 months
- Starts
- 1 Dec 2026
- Advertised closing date
- 30 Nov 2026
- Openings
- 1 position
- Last checked
- an hour ago
Applications are handled by TRAC FUTURES directly.
Know someone this would suit?
Disability Confident employer
This employer is in the government Disability Confident scheme. If you have a disability, you can ask to be considered for an interview under the scheme, as long as you meet the essential requirements. Read about the scheme on GOV.UK.
What you would do
We have an exciting opportunity for an organised and motivated individual to join a friendly Customer Service team within a busy business-to-business environment. This role offers the chance to gain hands-on experience while working towards a Level 3 Business Administration Apprenticeship.
Day to day
- Answer telephone calls professionally and direct enquiries where appropriate.
- Respond to customer emails in a timely and professional manner.
- Process customer sales orders accurately using internal systems.
- Check stock availability and liaise with colleagues regarding customer requirements.
- Assist with delivery scheduling and communicate updates to customers.
- Liaise with warehouses and transport providers regarding deliveries.
- Raise delivery documentation and maintain accurate records.
- Support the team with general administration, filing and record keeping.
- Learn about the organisation’s product range, customers and supply chain.
- Escalate queries or issues to senior team members when required.
- Provide excellent customer service at all times.
What you would study
Business administrator (level 3)
- Training will be delivered by means of regular online sessions.
- Successful completion of the apprenticeship will result in a Level 3 Business Administration qualification.
Training provider: HEART OF ENGLAND TRAINING LIMITED
Working week
Monday - Friday, 9.00am - 5.00pm.
What you need
- GCSE English at grade 4/C (essential)
- GCSE Maths at grade 4/C (essential)
Skills they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
After the apprenticeship
On successful completion of the apprenticeship, there will be the opportunity to move into full-time employment.
Where
Bury St. Edmunds, East of England (IP28).
About TRAC FUTURES
TrAC Futures is a DfE approved Flexi Job Apprenticeship Agency who will employ you for the duration of the apprenticeship and pay your salary. You should be aware that you will be placed with a host employer but you will not be employed by them. Your placement may change during the course of your apprenticeship but TrAC will employ you throughout, as well as continuing to support you into employment or further learning at the end of your apprenticeship.
Things to consider
Due to the location, a full driving licence is required.
Reference 2000053994.
Report a problem with this listing- Pay
- £16,640 a year
- Hours
- 40 a week
- Length
- 18 months
- Starts
- 1 Dec 2026
- Advertised closing date
- 30 Nov 2026
- Openings
- 1 position
- Last checked
- an hour ago
Applications are handled by TRAC FUTURES directly.
Know someone this would suit?
Disability Confident employer
This employer is in the government Disability Confident scheme. If you have a disability, you can ask to be considered for an interview under the scheme, as long as you meet the essential requirements. Read about the scheme on GOV.UK.