Commercial & Administration Apprentice

• Respond to customer enquiries by telephone, email, social media and in person
• Provide professional and friendly customer service to players, parents, customers, sponsors and visitors
• Follow up new enquiries and prospective customers
• Maintain and update the club's CRM/customer database
• Record leads and track them from initial enquiry through to booking, registration or enrolment
• Support recruitment for the Football & Education Programme, including contacting prospective students and parents and arranging trials
• Process football registrations, memberships and programme enquiries
• Promote the club's development sessions, holiday camps and other football programmes
• Manage and follow up function-room and venue-hire enquiries
• Arrange venue viewings and support the booking process
• Support ticket sales and bookings for club events
• Identify potential local sponsors and commercial partners
• Maintain records of existing sponsors and assist with renewals
• Prepare quotations, booking confirmations and basic commercial Documents
• Support invoicing, payment tracking and general financial administration
• Assist with membership and subscription administration.
• Produce basic weekly and monthly reports covering enquiries, bookings, conversions and sales activity
• Work closely with the Content & Marketing Apprentice to follow up leads generated through social media campaigns
• Assist with email campaigns and communications to customers and members
• Support matchday, community and club events when required
• Help maintain organised electronic and physical filing systems
• Handle customer information appropriately and follow UK GDPR requirements
• Follow club policies relating to safeguarding, equality, health and safety and confidentiality
• Attend apprenticeship training and complete the required coursework and development activities
• Undertake other reasonable administrative and commercial duties that support the growth of Oldbury United FC

Permanent Employment

Oldbury United FC are a grassroots football club and a trusted community partner. Oldbury United deliver various projects and events across the borough, to help strive towards a better Sandwell.